[Name redacted] from IT (Service Desk) has marked your Request as closed.
Please review the details of your request in the Self Service portal via the following link: Your incident
If you feel that your request has not been completed, please visit your incident link to re-open the request.

The last action taken are as follows: 

10/27/2017 09:10 am IT service: 
ID checked

If you do not reply, this request will be formally closed this weekend.

Regards,

IT Service Desk
Information Technology