Business Owner/Manager,
One of your recent customers has submitted a complaint with The Better Business Bureau regarding the unsatisfactory experience he had with your company. The consumer statement is attached below. Please submit your response to this matter as soon as possible. The most efficient way to provide your response is trough the Online Complaint system. Please follow the following URL to access the above-mentioned customer complaint and provide your response to it:
BBB complaint center

Use the following data to login:

Case ID: #1545068
Password: 62005

The Better Business Bureau acts in the role of a a neutral third party, and helps you resolve your customer disputes with minimum friction. We develop and maintain online Reliability reports on American companies, available to the Public and used by millions of business customers. A positive customer report can have a pronounced positive effect on your business.

We hope for your immediate attention to this matter.

Sincerely,
Derek Guzman
Dispute Counselor

Better Business Bureau Serving Metropolitan New York, Inc.
30 East 33rd St., 12th Floor
New York, NY 10016
Office Hours: 9-5 Monday through Friday
212.533.6200
Fax: 212.477.4912
Inquiry@newyork.bbb.org