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View Resource Accounts in Outlook for Mac

This set of steps will make a Resource Account (EGA, Room account, or Equipment account) mailbox and calendar available to you automatically, every time you use Outlook.

This article applies to: Outlook for Mac, Resource Accounts

This procedure assumes you are already using Outlook to access your NetID email account.

If you are not using Outlook for your NetID email account, do not follow the instructions here. Instead, skip down the the section at the bottom of this page labeled If You Are Not Using Outlook for your NetID Account.

  1. Open Outlook and login with your own NetID and password.
  2. From the Tools menu, select Accounts.
  3. In the Accounts dialog box, click the small plus sign (in the lower-left corner of the dialog box), then select New Account. A Set Up Your Email dialog box will open.
  4. For Email, enter the address of the resource account, including at the end.
    For example,
  5. Click Continue. A Cornell-branded authentication dialog box will open with the resource account's email address displayed.
  6. Change the email address to your own NetID-based email address.
    This is where users most frequently make a mistake. Be sure to change this address.
  7. For Password, enter the password you use with your NetID.
  8. Click Sign in. You'll see a success screen where you can click Add Another Account or Done.
    Repeat steps 4-8 if adding additional accounts.
  9. Close the Accounts dialog box.

For all accounts (both your NetID mail and every Resource Account), you must use your address for the User name, and the password you use with your NetID. You cannot just enter your NetID. It must be the email address associated with your NetID.

If you receive an "Account already exists" error, you may need to change a setting.

Under Outlook's Help menu, select Revert to Legacy Outlook. Then try the steps above again.

Microsoft sometimes rolls out previews of upcoming changes and they may not include all features. When offered a choice to try the new features, consider this a beta test. The current version is more feature-complete.

If you do not see Revert to Legacy Outlook, please contact the IT Service Desk.

If You Are Not Using Outlook for Your NetID Account

The procedure above assumes you are already using Outlook (in Exchange mode) to access your NetID mail account.

If you are not using Outlook for your NetID email account, do not follow the instructions here. Instead, complete the steps in our Initial Setup for Outlook article, with this one change:

In step 4, for E-mail address, use the Resource Account's email address. If the account has more than one address, you can use any of them.

For all other steps, where it asks for your User name, enter your address. Where it asks for a password, use the password for your NetID.

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