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View Shared Mail Folders in Outlook 2011 for Mac

This set of steps will make your manager's information available to you automatically, every time you use Outlook.

This article applies to: Outlook 2011 for Mac


Outlook 2011 for Mac is an older email and calendar application used by Cornell faculty, staff, and graduate and professional students. Microsoft no longer distributes Outlook 2011 and has announced that support will end in 2017. The IT Service Desk will support Outlook 2011 through March 2017.

We recommend that you upgrade to Outlook 2016 for Mac, part of Office 2016 for Mac, which is free for faculty, staff, and students.

This set of steps will make your manager's information available to you automatically, every time you use Outlook. (It might not be your manager. But for this example, it makes the sentences easier to read if we pretend it is.)

To view the folders associated with an Exchange Group Account (EGA), see our Work With EGA Accounts article instead of the procedure listed here.

The manager must first share their mail folder(s) before these steps will work.

  1. On Outlook's File menu, select Open, then select Other User's Folder.
  2. In the small dialog box, first select Inbox from the Type drop-down list. (Select Inbox even if you'll be sharing a mailbox other than the Inbox.)
  3. For User, type all or part of your manager's name.
  4. Click OK. If you don't get the name exactly right, the Exchange server will try to find the mailbox you're looking for. Check to make sure it's the right one, or click on the right one. Then click Select.

In the Navigation Pane you should now see an additional Mailbox with your manager's name. Within that mailbox you will be able to see the folder(s) your manager has shared with you.

If you have only been given viewing privileges, you are done

If you've been given any higher level access (ability to edit, delete, or move items, or the "send on behalf of" right), continue with the steps below.

  1. From Outlook's Tools menu, select Accounts.
  2. In the Accounts dialog box, select your Exchange account in the list on the left. It will probably be labeled with your name or NetID, and may be the only account listed.
  3. Click Advanced. A smaller dialog box will open, with the Server tab selected.
  4. Click the Delegates tab.
  5. The bottom half of the dialog box is labeled People I am a delegate for. Click the plus sign near the bottom of this section.
  6. Type all or part of your manager's name.
  7. Click Find. If you don't get the name exactly right, the Exchange server will try to find the mailbox you're looking for. Check to make sure it's the right one, or click on the right one. Then click OK. Your manager's name should now be listed in the People I am a delegate for section.
  8. Click OK to close the dialog box with the Delegates tab.
  9. Close the Accounts dialog box.

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