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Windows

Run the Perceptive Content client.
On the Perceptive Content sunflower screen, click Connection Profiles , then Edit connection profiles . A Connection Profiles dialog box will open.
Click the name of the profile you...Read more
User Experience

A Windows 10 user sends a one-sided print job to a Find-Me queue , then releases the job to an HP LaserJet M602 (or M604, and possibly other printers). The first page of the print job prints correctly to the main output tray,...Read more

TPM Off or Does Not Exist

Reboot into BIOS (F2 at POST). In the TPM Security section, make sure the boxes are checked. Click Apply .

Exit BIOS. The computer will reboot. Re-run the MBAM installer.

TPM Already...Read more

The procedure described on this page is only for Windows computers that are NOT managed through CIT's Managed Desktop service. If you are unsure if your computer is managed, we urge you to check with your local technical support provider.

The two links below will take you to external...Read more

This information is intended for technical support providers. End users should contact their technical support for assistance.

Prerequisites Update the computer to the latest BIOS before beginning the encryption process. If the client computers have been...Read more

BitLocker is a feature of Windows that encrypts your data to keep it safe from unauthorized access. Using BitLocker Whole Disk Encryption (WDE), your entire disk is encrypted.

Please consult your security liaison or your local technical support provider before enabling this feature on...Read more

The easiest way to determine who has access to a particular Windows machine is to go into computer management (compmgmt.msc) and look in Local Users and Groups.

Check the Administrators group and the Remote Desktop Users group to see who belongs to these. Those people have local...Read more

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