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Two-Step Login Phone Call Authentication Change April 9, 2017

Related services: Two-Step Login


Beginning Sunday, April 9, 2017, there will be a change to the phone call authentication method in Two-Step Login. The automated call, which allows individuals to complete the login process by pressing a key on their phone, will ask for a specific numeric key to be pressed. Currently, any key can be pressed to complete the login process. The requested key will change regularly. This measure is being taken to increase the security of the two-factor authentication service.

In addition to being stated on the call, the number for the keypress will appear at the bottom of the Two-Step Login authentication prompt. Also, for anyone who has a phone equipped with Caller ID, the last four digits of the number that appears for the call will be the single digit that needs to be pressed. For example, if Caller ID displays 607-999-3333, 3 would be the digit to be pressed on the phone to complete login.

Anyone who gets an authentication phone call when they are not trying to log into a Cornell service can press # to report the apparent fraudulent login attempt.

Note: Two-Step Login is being introduced for sections of Workday for all employees on April 20, 2017. For details, see Two-Step Login Requirement in Workday April 20, 2017.

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