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Training: Remedy Incident Management and Remedy Problem Management

Related services: Remedy


CIT is offering free courses for Remedy training in June and July.

Remedy Incident Management: Basic Training

This session provides training to users who are either new to the application or want a refresher on the basic functions of the application.

Wednesday, June 22; 9:30 a.m. – 11:00 a.m.; 112 Mann; No Fee 
To register visit: CIT Training and Documentation Remedy Incident Management: Basic Training.

Remedy Problem Management: Basic Training

Problem Management focuses on reducing the number of incidents; either reactively, by preventing incidents from recurring, or proactively by preventing incidents from occurring. An objective of Problem Management is to minimize service disruptions. Creating a problem helps an IT organization to get to the root cause of incidents. It initiates actions that help to improve or correct the problem, preventing the incident from recurring. For example, if computers are running low on disk space and it is discovered during a problem investigation, the problem can be resolved before it becomes an incident that causes a disruption to service.

June 29; 9:30 a.m. – 11:00 a.m.; 112 Mann; No Fee
To register visit: CIT Training and Documentation Remedy Probelem Management: Basic Training.

Remedy Incident Management: Advanced Training

This session will help users learn how to use some of the more advance features of the application. This course is designed to provide tips and tricks on streamlining the applications use. 

July 13; 9:30 a.m. – 11:00 a.m.; 112 Mann; No Fee
To register visit: CIT Training and Documentation Remedy Incident Management: Advanced Training.

Remedy Incident Management: Training for Local Remedy Administrators

This course is designed for department Remedy Admins and provides an overview of how to do administrative functions within Remedy.

August 17; 9:30 a.m. – 11:00 a.m.; 112 Mann; No Fee
To register visit: CIT Training and Documentation Remedy Incident Management: Training for Local Remedy Administrators.

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