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Remedy MyIT training and demo

On Monday, January 16, 2017 CIT will soft launch Remedy’s customer web portal, MyIT. MyIT is a web portal that displays various service offerings that allow a customer to choose a service, and obtain support for that service. Support staff will need to be familiar with how to see and update ‘Work Orders’ in Remedy, and there are opportunities next week for users to view a demo and attend a training. 

Remedy MyIT/Work Order Management: Basic Training
This session provides training to users who are either new to the application or want a refresher on the basic functions of the application. For Cornell Staff only.

January 18, 1:00–2:30pm; Carpenter Hall, Accel Lab Orange; No Fee
https://cornell.sabacloud.com/Saba/Web_spf/NA1PRD0089/common/ledetail/cours000000000004541

MyIT Demo
The Remedy Service Management team will be holding a meeting on Thursday, January 19, 2017 at 1:00pm in 226 Weill Hall where they will demo MyIT and provide an overview of Work Order management. More information on this event will go out to the Cornell University Remedy Local Admin Group (CURLAG) members, but all are invited to attend.

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