Qualtrics Surveys: Approval Needed for Custom "From Address"
Related services: Qualtrics (Survey Tool)
Due to changes being made by Qualtrics to improve email delivery, when using the Qualtrics Mailer in Cornell's survey service, it will be necessary to use as the "From Address" one of the following:
- The default "From Address" of firstname.lastname@example.org
- An address set up in advance by contacting email@example.com. These addresses will generally be a multipart Cornell address resembling the default, or when available, a college or departmental email address (these resemble @departmentname.cornell.edu).
This requirement only affects invitations being sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service is not affected.
To be able to send Qualtrics survey invitations from an address other than firstname.lastname@example.org, contact email@example.com to begin the process of setting one up.
After the change, Qualtrics will not send invitations that have a "From Address" other than the options listed above. Also, Qualtrics will only send invitations whose "Reply-To" is an approved "From Address" or the email address of the account being used to send the invitation.
It's previously been possible to type any address into the "From Address" and "Reply-To" fields of the Qualtrics Mailer. Email service providers are increasingly likely to treat emails that resemble these as suspicious, prompting Qualtrics to act. This change will improve the odds that a survey invitation will be delivered to recipients' email inbox, instead of being classified as spam or junk.