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Qualtrics Surveys: Approval Needed for Custom "From Address"

Related services: Qualtrics (Survey Tool)


Based on feedback from the Cornell community, CIT is taking steps so that it will continue to be possible for the time being to use a custom "From" or "Reply-To" Address that ends in @cornell.edu in the Qualtrics Mailer. The change was originally scheduled to take effect September 1, 2019. Though many individuals already have new addresses approved for use, the change is being rescheduled to allow others who will be affected more time to act. More details will be provided about timeline as soon as they are available. If you have questions, please contact surveys@cornell.edu.

Due to changes being made by Qualtrics to improve email delivery, when using the Qualtrics Mailer in Cornell's survey service, it will be necessary to use as the "From Address" one of the following:

  • The default "From Address" of invitation@surveys.mail.cornell.edu

Or

  • An address set up in advance by contacting surveys@cornell.edu. These addresses will generally be a multipart Cornell address resembling the default, or when available, a college or departmental email address (these resemble @departmentname.cornell.edu).

 
This requirement only affects invitations being sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service is not affected.
 
To be able to send Qualtrics survey invitations from an address other than invitation@surveys.mail.cornell.edu, contact surveys@cornell.edu to begin the process of setting one up.
 
After the change, Qualtrics will not send invitations that have a "From Address" other than the options listed above. Also, Qualtrics will only send invitations whose "Reply-To" is an approved "From Address" or the email address of the account being used to send the invitation.
 
It's previously been possible to type any address into the "From Address" and "Reply-To" fields of the Qualtrics Mailer. Email service providers are increasingly likely to treat emails that resemble these as suspicious, prompting Qualtrics to act. This change will improve the odds that a survey invitation will be delivered to recipients' email inbox, instead of being classified as spam or junk.

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