New FAQ describes patching process for staff desktops and laptops
Related services: Endpoint Management Tools
Customers of CIT’s Endpoint Management Tools service can subscribe to the weekly Microsoft and third-party patching process implemented and managed by CIT in Configuration Manager for Windows systems. This eliminates the need for unit IT support staff to manage their own patching process. Units that are supported by the CIT Desktop Support team automatically receive patches this way on a weekly basis.
Campus units interested in subscribing to this feature of Endpoint Management Tools can initiate a conversation with the Desktop Engineering team by emailing firstname.lastname@example.org.
Units supported by CIT’s Desktop Support team also receive updated software to their Mac desktops and laptops via Casper, the software used to manage Apple systems. The FAQ provides information about how that process works and how end users can better control the timing of updates and reboots for third-party software, which follow the same schedule as the patching process for Windows. The current version of Casper does not provide us with a mechanism for managing the schedule of software updates released by Apple, but this capability is on the product roadmap. Casper doesn’t currently support the means for CIT to create a subscription service for patching similar to what Configuration Manager provides.