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IT Service Management Updates: Metrics, Roles, and Services and Service Offerings


Three new articles on the IT Service Management website provide information about IT Service Management benefits, operation, and organization. How the IT Service Management Roles Interrelate discusses the interaction of process roles, service roles, and program roles. IT Service Management and Metrics covers one of the reasons it's worth having an IT Service Management program: data about the work being done that can be used to better understand and improve where we apply our effort. Services and Service Offerings outlines the differences between two similar IT Service Management terms.

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