IT Service Desk onboards Alumni Affairs and Development (AA&D)
The IT Service Desk (ITSD) onboarded Alumni Affairs and Development on August 4, 2016, making them the seventh college or unit to onboard to CIT’s central IT service desk. The other units to onboard: College of Human Ecology, CIT-DFA, the Vet School, Law School, IPP-HR, and Student Services IT.
The move is part of CIT’s Services Streamlining Initiative (SSI), which is an effort led by the CIO’s office in support of Cornell’s Administrative Streamlining Initiative. The goal is to reduce the widespread duplication of information technology services that exists between CIT and units.
The ITSD now provides frontline IT services to AA&D by answering the phone and logging support requests. If an immediate solution is possible, they work directly with the unit. Users may also request support by phone or the use the IT Service Desk chat line.
The ITSD is also offering expanded technology support hours via phone and chat support, from 8:00am–6:00pm Monday-Friday. Walk-in hours are 8:00am-5:00pm in the Cornell Store and on the Ag quad in the CCC Building.
IT Service Desk: