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CIT Training: Six No-Cost Classes about Remedy

In coming weeks, CIT will be offering six different classes relating to Remedy at no charge, some with a choice of session times.

Getting Started

Remedy Incident Management: Basic Training
This session provides training to users who are either new to the application or want a refresher on the basic functions of the application.

Remedy Problem Management: Basic Training
Problem Management focuses on reducing the number of incidents; either reactively, by preventing incidents from recurring, or proactively by preventing incidents from occurring. An objective of Problem Management is to minimize service disruptions. Creating a problem helps an IT organization to get to the root cause of incidents. It initiates actions that help to improve or correct the problem, preventing the incident from recurring.

Remedy MyIT/Work Order Management: Basic Training
This session provides training to users who are either new to the application or want a refresher on the basic functions of the application. 

Advanced

Remedy Incident Management: Advanced Training
This session will help users learn how to use some of the more advance features of the application.  This course is designed to provide tips and tricks on streamlining the applications use.

Remedy Incident Management: Training for Remedy Local Administrators

This course is for Cornell Staff that are Remedy Admin users only. If you’re unsure whether you have this designation, email remedy-admin@cornell.edu. The course is designed for department Remedy Admins and provides an overview of how to do administrative functions within Remedy.

Smart IT

Remedy Smart IT
Smart IT is Remedy’s alternative user interface, supporting the traditional IT Service Management Suite. This course will cover how to use Smart IT for the Incident Management module.

Don’t miss out on these no-cost offerings to learn more about Remedy or freshen your knowledge. For dates, times, and to register, visit:
cornell.sabacloud.com/Saba/Web_spf/NA1PRD0089/common/searchresults/remedy/LEARNINGEVENT%2COFFERINGTEMPLATE%2CCERTIFICATION%2CCURRICULUM%2COFFERING%2CPACKAGE

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