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Net-Print Problem: Mac OS X Pauses, Never Prints

This article applies to: Net-Print


User Experience

When attempting to print from a personal (non-lab) computer, the user is prompted for NetID, printer becomes paused, PaperCut popup never appears.

How to Solve This Problem

If you are using Mac OS X 10.10 (Yosemite)

The Net-Print Mac installer was updated on January 27, 2017 to fix this problem. You should re-install the client app, then re-add your printer queues.

If you are NOT using Yosemite

One (or more) of your credentials may have become corrupted. Here's how to check and clear your credentials.

  1. In your Applications folder, open the Utilities folder, then run Keychain Access.
  2. In the left pane, under Keychains, select login, then, under Category, select Passwords.

  3. Enter win in the search box at the upper right. The list of credentials should now be very short.
  4. For each credential on the short list,
    1. Double-click on its entry. In the smaller dialog box that opens, if the Where field will contain one of these values:
      smb://win.net-print.cornell.edu
      smb://win2.net-print.cornell.edu
      AND
      the Account field contains something OTHER THAN cornell\NetID,
      then you need to clear this credential, as described in steps 4b-d below.
    2. Close the smaller dialog box.
    3. Right-click (or ctrl-click) the row of the print queue. Click Delete "<printer name>".
    4. When prompted to confirm, click Delete.
  5. Repeat for additional printers, if necessary.

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