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Net-Print Problem: Mac Jobs Held for Authentication

This article applies to: Net-Print

User Experience

I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication."

How to Solve this Problem

When you are presented with the authentication dialog box, for Name, enterĀ 


(substituting your own NetID).

If you entered your Name or Password incorrectly, a printer icon in your dock will start bouncing to get your attention.

  1. Click the icon to open the print queue.
  2. Click the curved-arrow-in-a-circle icon to the right of your print job.
  3. Re-enter your name (cornell\NetID) and associated password.

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