Skip to main content

Cornell University

Response Time, Status Updates, Escalation

This article applies to: Managed Servers

On This Page

Response Time

CIT's goal is to respond to non-urgent support requests within two business days.

Urgent requests are handled as quickly as possible. Please see how to make an urgent request.

Status Updates

For a status update on a request in the queue, reply to the most recent email you received. Make sure the “----TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE----” section is not deleted from the bottom of your email.

Escalation

Please follow our documentation for getting support.

Comments?

To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.