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Add Users, Approve Requests, Add Area Managers

This article applies to: Managed Servers


An area manager is responsible for approving virtual server orders and managing users in the self-service system for a Service Group. A Service Group may have multiple Area Managers. The Systems Support group adds area managers to the Service Group.

​Approve/Reject Requests Submitted by Users or Other Area Managers in the Service Group

All area managers will see a list of all orders submitted by other area managers or users that are waiting for approval. An area manager can inspect those orders and either approve or reject them.

  1. Navigate to https://vmselfserv.serverfarm.cornell.edu/.
    Note: The site is only available from on-campus or for remote users via the VPN.
  2. On the Home page, you'll see a list of requests requiring approval.
    Brief details (Date Submitted, By Whom, Requested Operating System) are available with a link to inspect the order.
  3. Click Order Inspection to view the order's details.
  4. Do one of the following:
    • Select Approve to allow the order to be built.
    • Select Reject to prevent the order from being built.
    • Do nothing to leave the order in the "requires approval" state.

Approving or rejecting a request will send an email notification to the requesting user and any other area managers in the Service Group.

Add/Remove Users on the List Approved to Request Servers

Users can be designated as approved to submit orders for virtual servers. Area managers add users to or remove them from this designated list.

  1. Navigate to https://vmselfserv.serverfarm.cornell.edu/.
    Note: The site is only available from on-campus or for remote users via the VPN.
  2. Click Manage Delegation to see a list of users and Area Managers in your Service Group.
    Note: If you are an Area Manager for multiple Service Groups, you must first select a group to manage.
  3. Do one of the following:
    • Remove a user from the group.
      Removing a user means they can no longer order virtual systems for the Service Group. If they have active orders, those orders are transferred to you.
    • To add a user to the group, click Add Users, and then enter a NetID or list of NetIDs. If those NetIDs are found in Cornell's people directory, add them to the Service Group. You can then decide whether they will require approval on virtual server orders.

Grant/Remove Requirement for User to Obtain Approval on Orders

Area managers can choose to allow designated users to place orders without requiring approval. The default is that approval is required. 

Each individual user within a Service Group is configured to either require approval or not require approval on their orders. The decision to require approval for a user is completely up to you and the level of involvement you would like to have in the virtual server ordering process.

  1. Navigate to https://vmselfserv.serverfarm.cornell.edu/.
    Note: The site is only available from on-campus or for remote users via the VPN.
  2. Click Manage Delegation to see a list of users and Area Managers in your Service Group.
    Note: If you are an Area Manager for multiple Service Groups, you must first select a group to manage.
  3. For the Order Approval Required? option, click Toggle Approval to change the status.

Request Additional Area Managers or Remove an Area Manager

The Systems Support group adds or removes area managers from a service group. This request must come from an area manager.

  1. To add or remove another area manager, email systems-support@cornell.edu.

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