When viewing a list of members in the Lyris web interface, you notice one member is listed with a status of "complaint." 

If you try to change their status back to normal, you see this notice: The email address cannot be added to the list because this address has been explicitly banned.

What To Do

1. Log in to the Lyris administrator web interface.
   - How do I log in?
   - Take me to the login page.
   
2. On the left, click Members.
3. Under Members, click Ban Addresses.
4. Find the entry for the person.
5. Click Delete. It's okay, this will delete the ban, not the membership.
6. On the confirmation screen, click Delete.

You should now be able to return the member to normal status:

1. Click the member's email address.
2. Click the Settings tab.
3. Set the Membership Status to normal member.
4. Click Save.

Why This Happens

This situation occurs when a person with a non-Cornell address tells their email provider (like AOL) that a message from the list is junk, spam, or unwanted. The email provider sends a response to our e-list system, which changes the person's status to "complaint."

AOL does this a lot.