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TSP Responsibilities When Requesting Dell Service

This article applies to: Dell Warranty Hardware Repair


Location: 120 Maple Ave., Suite G38

Hours: Monday through Friday, 8:00am to 5:00pm

Dell warranty repairs may be requested only by department technical support providers (TSP). 

TSP responsibilities include:

  • Initial troubleshooting to determine that warranty service is necessary
  • Verifying that the computer is eligible for warranty work
  • Backing up the computer before the warranty service and restoring data and reinstalling software, if necessary, after the repair is complete

See how to determine if a Dell computer is under warranty and request service during standard business hours.

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