Skip to main content

G Suite Problem: Can't Log In, 2-Step Error

This article applies to: Cornell G Suite for Faculty and Staff


User Experience

When trying to log in at gsuite.cornell.edu, you see this error message:

Your sign-in settings don't meet your organization's 2-Step Verification policy. Contact your admin for more info.

Solution

This error occurs if you have not set up Google's 2-Step Verification, which is required to protect official university communications. This is a separate product from Cornell's Two-Step Login.

If you see this error, contact the IT Service Desk. They will be able to provide you with a one-time code that will allow you access to your account. You will be prompted to set up Google's 2-Step Verification; please do so to prevent this error from occurring again.

Was this page helpful?

Your feedback helps improve the site.

Comments?