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Office 365 Direct Routing FAQ

Mail sent to Cornell Office 365 addresses (primarily faculty, staff, and retirees) is routed directly to Microsoft.

This article covers questions about how differences since this change was made in October 2017. See also our Direct Routing Overview article.

This article applies to: Email for Faculty and Staff


Will forwarded messages appear to come from Office 365 or from the original sender?

The original sender. The forwarding does not modify the original message content, except deep in the message headers. The From and Reply-To fields reflect the message as it was originally sent.

Will messages marked as Junk be forwarded?

No. If Microsoft's spam filters determine that a message is Junk, it will be moved to your Junk folder (visible in Outlook on the web) but will not be delivered to the forwarding address you've specified. If you are interested in seeing what mail is being caught by the filters, use Outlook on the web to view your folders.
(Prior to December 2017, junk mail was forwarded along with everything else.)

Does this change anything about how I set up my email client/app or which clients/apps I can use?

No, not at all. Whatever client/apps you use to access messages sent to your NetID@cornell.edu address will continue to work with no action needed on your part.

Does this change POP/IMAP availability?

No.

I can only forward messages on ONE additional address?

Yes. Microsoft allows automatic forwarding of all incoming messages to one other address.

How long will messages marked as junk by Microsoft remain in my Junk Email folder?

Items in the Junk Email folder are removed after 30 days.

Browse your Junk Mail folder occasionally to check for valid messages that Microsoft incorrectly filtered. Right-click any valid messages and choose the "not junk" option (the exact wording of this option depends on which email client you use). This will move the message back to your Inbox and help train Microsoft's filters.

I am an alum who is also faculty/staff. How does this affect me?

As a faculty/staff member, your NetID@cornell.edu address was switched to Direct Routing (except for a a small number of people in special situations). As an alum, you have (or are entitled to) a Cmail account. Your current routing depends on what your WhoIAm settings were on the day your account was switched to Direct Routing.

  • If you had WhoIAm set to send your messages only to your Office 365 mailbox, that is still in effect.
  • If you had WhoIam set to send your messages to both your Office 365 mailbox and your Cmail account, that is still in effect.
  • If you had WhoIam set to send your messages to more than two locations (no matter what those locations were), your messages are now routed to only your Office 365 mailbox.

In Office 365, you can set up forwarding to one (and only one) additional location. Cmail counts as an additional location.

I am faculty/staff who supports student email, so I also have a Cmail account. How does this affect me?

As a faculty/staff member, your NetID@cornell.edu address was switched to Direct Routing (except for a a small number of people in special situations). Your current routing depends on what your WhoIAm settings were on the day your account was switched to Direct Routing.

  • If you had WhoIAm set to send your messages only to your Office 365 mailbox, that is still in effect.
  • If you had WhoIam set to send your messages to both your Office 365 mailbox and your Cmail account, that is still in effect.
  • If you had WhoIam set to send your messages to more than two locations (no matter what those locations were), your messages are now routed to only your Office 365 mailbox.

In Office 365, you can set up forwarding to one (and only one) additional location. Cmail counts as an additional location.

How does this affect Resource Accounts (EGAs)?

These accounts began behaving exactly like other accounts referred to on this page in January 2018, when handling of MX records was transferred to Microsoft.

About this Article

Last updated: 

Tuesday, April 24, 2018 - 4:21pm

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