Email Error: "Not Recognized as a Valid Sender"

This article applies to: Email for Faculty and Staff

This error message indicates that Microsoft has flagged your account as exhibiting spam-like behavior. See our Microsoft's Exchange Online Protection article for details and what to do about it.

Email for Faculty and Staff Articles

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Troubleshooting

Email Error: "Meeting Out of Date"

Office 365 users report seeing repeated notices of "Your meeting was found to be out of date and has been automatically updated." This message usually appears when a user accepts a...

Email Error: "Not Recognized as a Valid Sender"

This error message indicates that Microsoft has flagged your account as exhibiting spam-like behavior. See our Microsoft's Exchange Online Protection article for details and what to do about it...

Email Known Issue: Offline Address Book

In some circumstances (still being investigated), Offline Address Books are not being updated properly for Outlook for Windows and Mac. In addition to affecting searches for contacts, this...

Email Known Issue: Persistent Forwarding Alert

When an email user has set up forwarding from an Office 365 account to an external address (typically set through Outlook on the web), Outlook on the web displays an alert every time the user...

Email Problem: Finding Messages Marked as Spam

This information applies to both faculty/staff and students. Even though students receive their mail through G Suite (formerly known as Cmail), the messages first pass through Microsoft's spam and virus filters.

Exchange Account Warning for iOS

What to do if you see the following warning, "Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device."

Fraud Detection Warnings on Email Messages

Overview You may have seen warnings on certain email messages, stating that the message's validity could not be verified. The examples shown above are two such ...

Official Mailings and Third-Party Senders

Notes About Mailings Not From Cornell Organizational Mailings When sending email on behalf of a Cornell University college, unit, or any organization affiliated with the university, to...

Problem: Email from a Cornell Address Rejected or Refused

Sometimes we get reports that email sent from @cornell.edu addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused...

Problem: G Suite Calendar Events that Pass Through Office 365

Microsoft is investigating an issue where calendar events that begin in Google’s G Suite Calendar, go to Office 365, and return to G Suite may not display properly in Google Calendar. Office 365...

Problem: Message You Send Get Tagged as Spam

You may hear that messages you send are ending up in the recipients' Junk or Spam folders. If this happens to you, Go to your account in Outlook on the Web. (Launch Outlook on the...

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Email Error: "Not Recognized as a Valid Sender"

Email for Faculty and Staff Articles

Troubleshooting

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