I Can't Download Microsoft Office Apps

This article applies to: Email for Faculty and Staff, Office 365 Productivity Bundle

Faculty, staff, and students all receive a Microsoft Office 365 license. Depending on your exact affiliation with the university, you have either an A1 or A3 license. Only A3 licenses can download the desktop applications. See our Office 365 Faculty/Staff or Office 365 Students article for full details and how to determine which license you have.

Email for Faculty and Staff Articles

see all

Troubleshooting

Email Error: "Meeting Out of Date"

Office 365 users report seeing repeated notices of "Your meeting was found to be out of date and has been automatically updated." This message usually appears when a user accepts a...

Email Error: "Not Recognized as a Valid Sender"

This error message indicates that Microsoft has flagged your account as exhibiting spam-like behavior. See our Microsoft's Exchange Online Protection article for details and what to do about it...

Email Known Issue: Offline Address Book

It can take up to six hours for new entries to be added to the Address Book; the process that keeps everything in sync runs every six hours. In addition to affecting searches for contacts, this...

Email Known Issue: Persistent Forwarding Alert

When an email user has set up forwarding from an Office 365 account to an external address (typically set through Outlook on the web), Outlook on the web displays an alert every time the user...

Email Problem: Finding Messages Marked as Spam

This information applies to both faculty/staff and students. Even though students receive their mail through Google Workspace (formerly known as G Suite), the messages first pass through Microsoft's spam and virus filters.

Exchange Account Warning for iOS

What to do if you see the following warning, "Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device."

Fraud Detection Warnings on Email Messages

Overview You may have seen warnings on certain email messages, stating that the message's validity could not be verified. The examples shown above are two such ...

I Can't Download Microsoft Office Apps

Faculty, staff, and students all receive a Microsoft Office 365 license. Depending on your exact affiliation with the university, you have either an A1 or A3 license. Only A3 licenses can download...

Official Mailings and Third-Party Mail Senders

Using a 3rd-party mailing service can help you stay in touch. Follow the advice here to help make sure your messages are delivered.

Problem: Email from a Cornell Address Rejected or Refused

Sometimes we get reports that email sent from @cornell.edu addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused...

Problem: Google Workspace Calendar Events that Pass Through Office 365

Microsoft is investigating an issue where calendar events that begin in Google Workspace Calendar, go to Office 365, and return to Google Workspace may not display properly in Google Calendar....

Problem: Legitimate Email Message Gets Tagged as Spam

Situation A message - sent through Cornell's Office 365 or Cornell's Google Workspace - has been tagged as spam or junk by the recipient's email app. Solution The recipient...

Resources for Transitioning to Modern Authentication for Office 365

As previously announced, on October 1, 2022, Microsoft will permanently disable Basic Authentication (“Basic Auth”) for Office 365 Exchange email. Any accounts still configured or coded to use...

Office 365 Productivity Bundle Articles

see all

Troubleshooting

I Can't Download Microsoft Office Apps

Faculty, staff, and students all receive a Microsoft Office 365 license. Depending on your exact affiliation with the university, you have either an A1 or A3 license. Only A3 licenses can download...

Sign Out of Microsoft Office 365

This procedure will sign you out of your Microsoft account. In your browser, log in to Outlook on the web. In the red toolbar, at the right end, click your avatar (or initials...

Was this page helpful?

Your feedback helps improve the site.

Comments?

To share feedback about this page, log in with your NetID.
Need assistance with an IT@Cornell service? Contact the Service Desk instead.

Search Filters:

Knowledge Base Article

Quick Links and Search

How can we help?

Quick Login

I Can't Download Microsoft Office Apps

Email for Faculty and Staff Articles

Troubleshooting

Office 365 Productivity Bundle Articles

Troubleshooting

Was this page helpful?

Comments?

Support

Follow IT@Cornell...