Skip to main content

Upgrade to TSM Client for Mac v7.1 (EZ-Backup)

This article applies to: EZ-Backup

Upgrade Instructions for TSM Client v7.1 for

Mac OS X 10.8 (Mountain Lion)

Mac OS X 10.9 (Mavericks)

Mac OS X 10.10 (Yosemite)

Mac OS X 10.11 (El Capitan)

This procedure is NOT for Mac OS X older than 10.8 (Mountain Lion).

This procedure requires that the computer is registered with the EZ-Backup service and that you have an earlier version of the TSM Client for Mac installed. Your existing configuration and log files will be retained. We'll have you check them during this process.

If you do not have an earlier version installed, please use our Fresh Install instructions. If this computer is not yet registered, please go to the EZ-Backup Subscription article.

you have upgraded your computer's operating system to Mac OS X 10.8, 10.9, 10.10, or 10.11 from an earlier version of Mac OS X
you used any version of TSM (the EZ-Backup client) on your computer with the earlier version of OS X
we strongly urge that you do TWO things:

  1. Write to us to request a filespace rename.
    Without a rename, should you need to recover files, your backups may contain a mixture of different versions of the Mac OS X, and that would be a bad thing.
    For further advice, or to request that the EZ-Backup team rename your filespace, please email us at and put 'Mac OS X upgrade' in the subject of the email.
  2. Uninstall the Java 8 JDK if it was installed solely for support of the TSM backup client. We recommend you check with your local technical support provider.

Run the Installer

Please review the TSM Version 7.1 Release Notes.

If you have customized or replaced the default configuration provided by the EZ-Backup team, your current configuration should still be appropriate. We on the EZ-Backup team have not made any changes to our delivered configuration for this version of the client; for reference, that is available here: EZ-Backup for Macintosh v7.1 configuration.

The install process requires the user name and password for an administrative account on your Mac.

  1. Download the installer to your computer by clicking on this link:
  2. With some browsers, the package will open automatically. If it doesn't, find the file you just downloaded (typically in your Downloads folder) and double-click it. A Disk Image window will open.
  3. Double-click the Tivoli Storage Manager.mpkg icon to launch the installer. You should see the installer welcome screen.

Depending on your system settings, when the installer launches, you may see a message that the application can't be opened because it's from an unidentified developer. (Where the screenshots here show "New App" you will see the name of the application you're trying to open.)

If you see this message, click OK to close the message. Then right-click (or CTRL-click) the Tivoli Storage Manager.mpkg icon (the one you double-clicked in step 3 above), then select Open. When the message shown below appears, click Open. If prompted, enter the user name and password for an admin account on your Mac.

  1. Click Continue in the Welcome dialog box.
  2. Click Install to perform a standard install.
  3. Enter your administrative password if prompted.
    Note: this is the password you use to work on your Mac, not your EZ-Backup password.
  4. When the installation completes, click Close to close the Install Tivoli Storage Manager dialog box.

Configure Automated Backup

The EZ-Backup installer will restart the Client Acceptor Daemon (CAD) automatically, so that scheduled backups will continue to occur. There are two ways to verify the CAD is running:

  • Using the Activity Monitor, View System Processes and look for dsmcad.
  • Using Finder, open (SHIFT+CMD+G)
    and check the information for the dsmwebcl.log file – it should have just been modified.

If for some reason, the Client Acceptor Daemon isn’t running, follow these steps to start it:

  1. Under Applications, in the Tivoli Storage Manager folder, double-click TSM Tools for Administrators.
    Be sure to choose TSM Tools for Administrators, not "Tivoli Storage Manager."
  2. When prompted, enter your administrative password.
    Note: this is the password you use to work on your Mac, not your EZ-Backup password.
  3. In the TSM Tools for Administrators dialog box, select Start the Client Acceptor Daemon, then click OK.
  4. Click OK in the dialog box that warns you that starting the daemon may take a few minutes.
  5. Enter your administrative password when prompted
    (your Mac's password, not your EZ-Backup password).
  6. Click OK in the dialog box that says the Client Acceptor Daemon started successfully.

Tidy Up

  1. Close the window containing the EZ-Backup TSM
  2. Drag the disk image (“EZBackupMacintosh7110.dmg”) to the Trash (which will change to an eject button).
  3. Delete the EZBackupMacintosh7110.dmg file from your Downloads folder.

Was this page helpful?

Your feedback helps improve the site.