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What is the Enterprise Content Management Platform?

This set of articles provides information relating to the platform on which Cornell's Enterprise Content Management (ECM) Service runs.

This article applies to: ECM Platform


By itself, the platform is not immediately useful. Cornell departments and units need to devise their own document management solutions to meet their own business process needs on top of the platform. Most often, units will hire Perceptive Software to design and built the solution.

If you would like information about the service itself (for example, how to install the client and links to unit-specific solutions), please visit the Cornell ECM site.

The Enterprise Content Management Platform As A Service (ECM PaaS) is an enterprise service delivered by central IT for developers, partners, and business customers to build, test, and launch content management solutions in a multi-tenant environment without needing to manage the underlying infrastructure or disruptions to other customers.

The ECM PaaS provides the infrastructure that supports and enables Cornell's Enterprise Content Management Service (ECM). ECM uses Lexmark's Perceptive Content solutions, which encompass document management, electronic signatures, records and information management, and document composition.

The ECM PaaS can help colleges, departments, and units make the most of their use of Enterprise Content Management by providing a stable, monitored, and patched environment for their content management operations.

Disaster Recovery and High Availability

The architecture includes redundant live servers in the Rhodes and CCC servers rooms that provide additional capacity and system fault tolerance. Our goal is keep as much of the ECM service as possible running without interruption in the event of a server room incident. In FY15, the scope of the redundancy will be expanded to include the database and file server storage.

All servers, databases, and file system data are backed up daily to EZ-Backup tape storage in CCC. Within 48 hours, those tapes are replicated to offsite storage. In the event of an incident in CCC, there is no loss in service. In the event of an incident in Rhodes Hall, an outage will occur while non-redundant services are brought online in CCC. In the event of an incident covering both server rooms on the Ithaca campus, any system data older than 48 hours can be recovered from these offsite backups.

Patching

Please see the ECM Platform Scheduled Maintenance article.

Performance Monitoring

Cornell actively monitors the ECM/ImageNow system and servers using CIT-provided tools, including OpsView for the servers, services, and storage, OEM for the database, and Splunk for diagnostics and troubleshooting.  In addition, there are some custom scripts for specialized ImageNow features, like license usage.

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Last updated: 

Tuesday, November 29, 2016 - 11:36am

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