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Upgrading Office 2016 to Office 365 (Mac)

What to Expect During the Installation

All Office apps will be force-closed before upgrade can start. To avoid losing work, save your work in all apps before starting the upgrade.

An Internet connection is required throughout the installation.

Starting the Office 365 upgrade process manually

Use these steps if you prefer to start the upgrade process manually, rather than waiting for your system to upgrade automatically after the deadline.

  1. Open Self Service and click Microsoft Office – Activate Office 365 Version Self Service.

    Office 365 Upgrade - Mac Self Service app
  2. Click Activate O365.

  3. The activation may take 1-2 minutes to complete.
Any open Office applications will be automatically closed when this runs—so be sure to save your work before starting the process.
  1. The next time an Office application is opened, it will prompt you either to activate the product or to sign in immediately.
    • If you are prompted to activate the product when an Office app is opened:
      1. Click Activate in the yellow activation warning bar.

      2. Click the Sign in link at the bottom of the activation window.

        Office 365 Upgrade - Mac Activate Sign in link
      3. Log in using your Cornell NetID and password.
      4. The Office application will no longer display the yellow activation warning bar.
    • If you are prompted to sign in when opening an Office app:
      1. At the Microsoft Sign in window, type your NetID in the field labeled Email, phone, or Skype, then click Next.

        Office 365 Upgrade - MS sign in
      2. Log in using your Cornell NetID and password. The Office application should open normally.
  2. To confirm your activated Office 365 license in any Office application, click the application name in the Menu bar, then click About. The license type should read “Office 365 Subscription.”

    Office 365 for Mac About screen showing licensing information

What to Expect After the Upgrade

  • Dock shortcut icons
    For any Office applications that were in the Mac Dock, you will need to add them again to the Dock. (To do this, open the app to make its icon appear again in the Dock. Control-click the app’s icon, then choose Options > Keep in Dock.)
  • Your Office 365 Subscription
    This Office installation will count toward the five total installations that you are allowed through Cornell’s Office 365 licensing. When you launch any Microsoft application in the suite, you will be automatically logged in based on your Mac login. (The assumption is that you are using an Active Directory-bound system.)
  • OneDrive for Business
    If you still use OneDrive for Business, be aware that it will not be re-installed with Office 365. We recommend you use the OneDrive app moving forward. For more information, see Sync files with the OneDrive sync client on Mac OS X.
  • If your upgrade fails
    In the unlikely event that your Office upgrade fails, leaving your system without Office applications installed locally, please submit a ticket to CIT Desktop Support immediately.

    Until your upgrade issue is resolved, use the web-based Office applications. Log in to the Office site, then click the Apps icon in the upper left-hand corner to open a menu of available web-based Office apps.

Office 365 web-based applications - menu

What to Expect from Future Office Updates

About this Article

Last updated: 

Friday, July 10, 2020 - 11:20am

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