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Accept a Bomgar Invitation via Session Key

This article applies to: Bomgar


Your technical support provider will ask you to use your browser to go to http://assist.cit.cornell.edu.

Your support provider will give you a session key (usually seven digits) to enter on the page, then click Submit. (The session key is valid for only ten minutes.)

During a support session, your TSP will be able to see everything that you see on your monitors. Before you accept the invitation to share, we strongly recommend that you close any documents or applications that contain or display confidential information. We also recommend that you close all documents and applications that display personal information, or that are not related to the issue at hand.

The exact set of steps you'll need to follow depends on your operating system and browser, but in general you will save the file to your computer, then run the downloaded file. A small chat window will open, where you'll see comments and requests from the TSP. In most cases, your TSP will be on the phone with you, so please ask their advice if you are at all unsure of what to do.

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