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  • Manage Accounts

    • CU Print Fees and Billing
      Every matriculated student receives an annual printing allocation of $15, enough for about 200 pages. Once you have used your allocation, printing will be charged to your Bursar account automatically. You do not need to sign up for Bursar billing or "add funds."  More details below.
    • Review Your CU Print Accounts and Activity
      You must be on a campus network or using CU VPN to use this procedure. Log in to the CU Print web portal with your NetID and password. The Summary page will open, showing your...

    Printing

    • CU Print Printer Locations
      CU Print is available in Ithaca in the following locations (list updated October 24, 2022). There are also CU Print printers at Cornell Tech in New York City....
    • CU Print Printer Locations at Cornell Tech in New York City
      This article lists the CU Print printers at Cornell Tech in New York City. There are also CU Print printers available on the Ithaca campus.  
    • CU Print Refunds
      CU Print printers service have been configured to issue a refund automatically if a technical problem occurred while your print job was being printed. If your job did not print correctly and...
    • CU Print Sustainability and Environmental Impact
      Cornell has partnered with the PrintReleaf global reforestation program. CU Print uses PrintReleaf Exchange technology to measure monthly campus paper consumption. To help offset the CU Print...
    • Print Documents Using CU Print
      You must be on a wired campus network, EDUROAM or connected via CU VPN to use this procedure. CU Print will not work on RedRover due to lack of authentication. To print from your...
    • Release Your CU Print Document Without Your Cornell ID Card
      All CU Print printers are equipped with a card reader. When you have sent a document to one of the CU Print queues, just hover your Cornell ID card over the card reader on the printer,...
    • Scan Documents with CU Print
      Scan a document and send it to your email address.

    Setup

    • Install CU Print
      Installing the CU Print software and print queues
    • Set a CU Print Queue as Your Default Printer
      If you will be doing all or most of your printing to CU Print printers, you can set one of the CU Print queues as your default. You still have the option, every time you print any document, to...
    • Uninstall CU Print
      Should you no longer need to use CU Print printers, you can uninstall the software. Windows Open Windows Settings. Click Apps. On the Apps & features list,...

    Troubleshooting

    • CU Print Error: PCL XL error - warning, illegalMediaSize
      If, when trying to print, you receive the error message PCL XL error - warning, illegalMediaSize you need to set the paper size of your document before you send the job to print...
    • CU Print Problem: Hold for Authentication (Mac)
      User Experience I've authenticated, but the printer icon in my dock is bouncing and it says my job is "held for authentication." How to Solve this Problem If you entered your...
    • CU Print Refunds
      CU Print printers service have been configured to issue a refund automatically if a technical problem occurred while your print job was being printed. If your job did not print correctly and...
    • Problem: CU Print Says It Can't Charge My Bursar Account
      All registered students should be able to use CU Print in association with their Bursar account. Please check with the University Bursar's office if you encounter a problem with this.