Qualtrics (Survey Tool) Articles
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Custom "From Addresses"
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This information only applies if you send survey invitations using the Emails function located under the Distributions tab in Qualtrics itself. If you only send invitations using the Anonymous...
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The following only applies to invitations sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service, like...
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One way you can send someone an invitation to take a survey it to use the mailer built into Qualtrics. (Learn more about using the Qualtrics Mailer.) Qualtrics takes...
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By default, when sending a survey invitation from the mailer inside Qualtrics, the "From Address" is invitation@surveys.mail.cornell.edu. You can change the From Name, which is what...
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By default, when sending a survey invitation from the mailer inside Qualtrics, the "From Address" is invitation@surveys.mail.cornell.edu. You can change the From Name, which is what...
Frequently Asked Questions (FAQ)
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Qualtrics continues to show the name that was associated with your Cornell identity at the time you created the account, even if you later change your name in other university systems. To have...
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Without exception, all human participant research conducted by Cornell University investigators, students, and staff, and any others conducting research at Cornell or using Cornell resources, must...
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Tango incentive card integration is not available as part of Cornell's standard contract with Qualtrics. It is part of Qualtrics' for-fee "Incentivization Add-On." If you would like to investigate...
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Qualtrics user accounts come with a lifetime limit based on the user's university status when their Qualtrics account was first activated. Users will encounter an error message if they...
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All Cornell Qualtrics accounts permit an unlimited number of surveys to be created. All Cornell Qualtrics accounts can have an unlimited number of surveys simultaneously active with one...
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The Cornell Survey Research Institute offers survey project services including questionnaire development and testing, completing IRB forms, sampling, programming, administration, data delivery,...
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Survey owners can share projects with collaborators at Cornell. Faculty and staff can also collaborate with colleagues outside the university upon request to the Cornell Qualtrics team...
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User accounts are not deleted or lost, and all survey data persists in the system. However, users will not be able to login and access the data. If you are moving to another...
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Qualtrics is Cornell's survey tool. It can be used by anyone with a Cornell NetID whose current university affiliation includes Faculty Staff Student...
Related Policy
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FERPA The Family Educational Rights Privacy Act (FERPA) affords students certain rights with respect to their education records. It is the policy of Cornell University to comply with...
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The IT Security Office, in conjunction with the IT Security Council, has developed requirements for securing university systems and data. These requirements are mandated in Policy 5.10,...
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Cornell University employs consistent procedures for notification and processing mass electronic mailings to the following constituencies: faculty, staff (academic and non-academic), students, and...
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You are responsible for Cornell data stored on computers you use. You are the custodian of that data. This is established in numerous Cornell policies. See Cornell's computer security and...
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Cornell University requires people who use its information technology resources to do so in a responsible manner, abiding by all applicable laws, policies, and regulations as outlined in Policy 5....
Troubleshooting
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When looking at certain fields in Qualtrics's Data & Analysis tab or data downloaded from Qualtrics, such as First Name, Last Name, Email, External Reference, Location Latitude,...
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Since a change in the summer of 2021, it is possible to sign into Qualtrics through Cornell’s login system using any combination of upper- or lower-case letters in the NetID. If a survey is...
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To learn how to upload or manually enter a new list, see Qualtrics' Creating Mailing Lists. Qualtrics' Contacts area is now XM Directory. The functionality is still the same, but the...
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After downloading data exported from the Data & Analysis section of Qualtrics and attempting to open it in Excel, it's possible to get an error from Excel similar to, "Sorry, we couldn't find...
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If you have signed into Qualtrics and not seeing projects that you expect to, or if you are not able to use options that are standard to all Cornell Qualtrics accounts, try the following process...
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When trying to add a collaborator to a survey, if you save the collaboration settings, you may get an error: "You do not have permission to collaborate outside of your organization...
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If you try to sign into a Cornell Qualtrics account and see the message "User account is disabled. A report is generated with error tag," you can request that CIT re-enable the account using the...
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After changes have been made to a Qualtrics survey, such as adding a new question, the Publish button must be clicked before the updates will be shown to individuals when they try to take the...
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Cornell Qualtrics is not intended for use with certain types of regulated data. The system inspects questions to see if they appear to ask for data that should be gathered ...
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If you have set up a Trigger or a Workflow in a Qualtrics survey to send an email when the survey is submitted, and no email is being sent, have the owner of the survey try to sign into...
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When trying to add a logo or change other style elements in the Look and Feel section of Qualtrics' Survey options, if you find you cannot access the controls to do so, you may need to change the...
Using Qualtrics
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To request this feature for your account, submit the Cornell Qualtrics general support form. Please include a brief description of your project, its duration, and why offline survey response...
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If you do not yet have an account for Cornell Qualtrics, one will be generated for you automatically the first time you log in. By clicking the login link, you certify that you understand and...
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Due to changes being made by Qualtrics to improve email delivery, when using the Qualtrics Mailer in Cornell's survey service, it's preferable to use as the "From" address one of the following...
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If you plan to send a survey to more than 2,500 people, there are steps you need to take first.
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Qualtrics provides notifications about activity for your surveys. These notifications can include: If someone has shared a survey with you Survey metrics Workflows...
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If you ask members of the Cornell community to sign in with their NetID and password to take a survey, make sure to provide a way they can confirm it's a...
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Use of Surveys for Research Human participant research conducted by or on behalf of Cornell researchers must receive prior approval or exemption from Cornell University's Institutional...
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Qualtrics can help you with most, but not all, things you need to do with their survey service. The following are handled by CIT. Use CIT's Qualtrics support request forms if you...
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Cornell University is committed to diversity and inclusiveness with the goal of providing an accessible, usable and welcoming environment for faculty, staff, students and visitors with...
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It's possible to embed a feature to upload a file to Box from within a Qualtrics survey. Follow Box's instructions to set up a Box File Request. In those same instructions...
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EGA use with Qualtrics, and the addition of EGA members to access the account, can only be requested by the EGA owner. If you and people you work with would like to share...
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