Endpoint Management Tools Articles
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Apple Device Enrollment Program
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About This Program Apple devices purchased through The Cornell Store using a departmental KFS account are enrolled in Cornell's Certified Desktop service. This program allows your local...
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Below are some common questions about the Apple Device Enrollment Program and Apple School Manager. If you can’t find your answer here, contact us using the Get Support page....
Basics
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About Endpoint Management Using Endpoint Management Tools, CIT Desktop Engineering provides a process for campus IT Service Groups (ITSGs) to push applications to Windows, Mac, and iOS...
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Onboarding is the process of bringing a unit or department into the Endpoint Management Tools service. (It does not refer to the state of individual computers.) In order for the Endpoint...
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This service is intended for IT support professionals. End users should contact local IT support. Endpoint Management Tools is designed to work “out of the box” with standard...
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The service fee for Endpoint Management Tools is $2.45 per workstation, billed monthly. Any Windows computer or device managed with Configuration Manager will be billed if it has...
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Only IT service group directors and their designates may initiate requests for Endpoint Management Tools service or support (this page). If you are not an IT service group director or a...
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To initiate service in your unit or IT service group, please contact us at the email addresses listed below. The Desktop Engineering team will contact you to learn more about your environment, to...
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This service is intended for IT support professionals. End users should contact local IT support. The Endpoint Management Tools service offers IT staff an efficient, secure method...
Frequently Asked Questions (FAQ)
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Apple Device Management: Jamf Pro FAQ
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No. No information about user data is stored in the inventory database. The tools do not allow anyone to view or open files on the managed device.
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This service is intended for IT support professionals. End users should contact local IT support. The Endpoint Management Tools service stores inventory information about the...
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This service is intended for IT support professionals. End users should contact local IT support. One of the advantages of Endpoint Management Tools is that it is a known,...
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This service is intended for IT support professionals. End users should contact local IT support. System administrators (that is, those who manage the Endpoint Management service)...
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This service is intended for IT support professionals. End users should contact local IT support. The Endpoint Management Tools service offers IT staff an efficient, secure method...
Mac
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Endpoint Management for Mac is managed through Jamf Pro. CIT recommends using the vendor documentation for Jamf Pro.
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Apple Device Management: Jamf Pro FAQ
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Below are some common questions about the Apple Device Enrollment Program and Apple School Manager. If you can’t find your answer here, contact us using the Get Support page....
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The process for delivering third-party application and operating system updates to Mac devices changed in 2019. Desktop Services’ goal for this new update process is to improve the overall experience for end users.
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Nudge is an application to notify end users about macOS security updates they should install. Cornell IT Security Policy 5.10 requires all devices to be fully up to date with security updates...
Troubleshooting
Windows
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This page is intended for IT support professionals. End users should contact local IT support. There are several reports included in the CM2012 Console that focus on evaluating patch...
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This page is intended for IT support professionals. End users should contact local IT support. There are several reports that focus on evaluating patch compliance. The...
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This page is intended for IT support professionals. End users should contact local IT support. The CM2012 Console is your interface for Endpoint Management Tools for Windows....
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The Certified Desktop agreement specifies "all devices must employ a locking screensaver that requires a strong password to unlock, with a timeout (inactivity period after which locking occurs) not longer than 30 minutes." This page outlines technical details for tracking individual computer compliance with this requirement on Windows machines.
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Once you have completed the steps in our Work with Task Sequences article, you need to deploy the task sequence to a collection containing the machines you would like to image. In...
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This article is intended for local technical support providers.
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SCEP is the antivirus product for Windows devices managed through our Endpoint Protection Management service.
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This page is intended for IT support professionals. End users should contact local IT support. There are a number of ways to check if a computer is being managed through the Endpoint...
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This page is intended for IT support professionals. End users should contact local IT support. Various parts of the inventory database are updated automatically at different times. If...
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In interests of both conserving the CU VPN service and providing remote end users’ computers with the resources needed to maintain normal operation, CIT recommends using CU VPN to connect...
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This page is intended for IT support professionals. End users should contact local IT support. Once the client is installed on a workstation, the workstation sends inventory...
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This page is intended for IT support professionals. End users should contact local IT support. These setting are for ACLs or firewalls you have in place. The following IP...
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This page is intended for IT support professionals. End users should contact local IT support. Although the Endpoint Management Tools service encourages adoption of standards...
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CIT has changed (December 2020) the update process to make delivering updates to software and operating systems less intrusive to individual users’ computer use and to eliminate the inconvenience...
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This page is intended for IT support professionals. End users should contact local IT support. This page is for Endpoint Management Tools users who need to use any of the Task...
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This page is intended for IT support professionals. End users should contact local IT support. This page provides configuration information regarding hardware, software, and...
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