NetIDs Articles back Search titles Show titles with any search term. See all topics Troubleshooting I Have a Problem with My NetID Password. What Should I Do? I forgot it, or I never set one in the first place, or the system won't accept it or won't let me change it. I was Just Hired and Given a New NetID, But I Already Have One. What Should I Do? Your department's HR representative should contact the IT Service Desk and explain the situation. The IT Service Desk will connect your Employee ID to your existing NetID and delete the new... NetID: Mistyped NetID or Password A common problem: Check the "Caps Lock" indicator on your keyboard before typing your password; if the "Caps Lock" key has been pressed, your password might not be recognized. Uppercase and... NetID: Password Accepted but Still Can't Get Access You may see a message like "access denied" or "You don't have permission to access this service." NetID: Password Doesn't Work If you type in the same password as always, but you get an "incorrect password" message no matter how carefully you check and retype it, your password may have been stolen. The person who... Problem: I Am Able to Log In to WhoIAm but Not Outlook. What’s Wrong? This problem occurs because Microsoft products use Active Directory for authentication and your password is not up to date in that system. In particular, those who haven’t changed their passwords since 2007 will be affected.