Your department's HR representative should contact the IT Service Desk and explain the situation. The IT Service Desk will connect your Employee ID to your existing NetID and delete the new...
A common problem: Check the "Caps Lock" indicator on your keyboard before typing your password; if the "Caps Lock" key has been pressed, your password might not be recognized. Uppercase and...
If you type in the same password as always, but you get an "incorrect password" message no matter how carefully you check and retype it, your password may have been stolen. The person who...
This problem occurs because Microsoft products use Active Directory for authentication and your password is not up to date in that system. In particular, those who haven’t changed their passwords since 2007 will be affected.
