Install the App
In Teams, select the Apps icon from the left sidebar.
In the Search All Apps field, enter TDX.
On the TeamDynamix app description screen, select Add...
The TeamDynamix integration with Teams lets you pin the TDX icon into the messaging toolbar for use in Teams Chat or channel posts. For questions, see the vendor's Teams...
This assumes you have already logged in to the Ticket Console.
In the gray toolbar, click Report. From the short menu that appears, click Report.
"Report Folder" allows you to...
TeamDynamix Basics
Cornell has a licensing agreement for a single instance of TeamDynamix (TDX).
Cornell’s instance of TDX is a private cloud instance....
Basic Requirements
As part of providing a TeamDynamix environment to all units, we need to establish a core set of business requirements including:
Consistent ticket...
This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded).
This assumes you have already logged in to the Ticket Console...
This assumes you have already logged in to the Ticket Console.
In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open...
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
Open the ticket by clicking its ID number or the title...
This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.
Open the ticket by clicking its ID number or the title. A...
