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  • Reports

    • This assumes you have already logged in to the Ticket Console. In the gray toolbar, click Report. From the short menu that appears, click Report. "Report Folder" allows you to...

    Structure of TeamDynamix

    • TeamDynamix Basics Cornell has a licensing agreement for a single instance of TeamDynamix (TDX). Cornell’s instance of TDX is a private cloud instance....
    • Basic Requirements As part of providing a TeamDynamix environment to all units, we need to establish a core set of business requirements including:  Consistent ticket...
    • Ticket Definition  Ticketing can include any or all of the following: Service Requests Incidents Major Incidents Problems Changes...

    Tickets

    • This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded). See that article. This assumes you have already accessed the Ticket...
    • This assumes you have already logged in to the Ticket Console.  In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open...
    • This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console. [[ link to Access the Ticket Console ]] Open the ticket by clicking its...
    • This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console. [[ link to Access the Ticket Console ]] Open the ticket by clicking its...