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  • Tickets

    • Add Work Notes to TeamDynamix Tickets
      This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded). This assumes you have already logged in to the Ticket Console...
    • Create Tickets from the TeamDynamix Console
      This assumes you have already logged in to the Ticket Console.  In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open...
    • Edit TeamDynamix Tickets
      This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console.  Open the ticket by clicking its ID number or the title...
    • Email Customer from a TeamDynamix Ticket
      This assumes you have already logged in to the Ticket Console and the ticket of interest is visible in the console. Open the ticket by clicking its ID number or the title. A...