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  • Tickets

    • This procedure adds notes to the ticket, which is different from editing the ticket (changing what is already recorded). See that article. This assumes you have already accessed the Ticket...
    • This assumes you have already logged in to the Ticket Console.  In the gray toolbar, click New, then select the desired form (Incident, Problem, etc.). A blank ticket will open...
    • This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console. [[ link to Access the Ticket Console ]] Open the ticket by clicking its...
    • This assumes you have already accessed the Ticket Console and the ticket of interest is visible in the console. [[ link to Access the Ticket Console ]] Open the ticket by clicking its...