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  • Structure of TeamDynamix

    • TeamDynamix Basics Cornell has a licensing agreement for a single instance of TeamDynamix (TDX). Cornell’s instance of TDX is a private cloud instance...
    • Basic Requirements As part of providing a TeamDynamix environment to all units, we need to establish a core set of business requirements including:  Consistent ticket...
    • Ticket Definition  Ticketing can include any or all of the following: Service Requests Incidents Major Incidents Problems Changes...

    TDX Project Information

    • Milestones and tentative timeline for the TeamDynamix transition project. 
    • May 2019 - August 2019 The TeamDynamix Implementation Team has been working on configuration and integration of TeamDynamix, which will replace Remedy. To learn more about the transition...
    • The TeamDynamix Advisory Group is made of representatives from each unit.  The Advisory Group is responsible for: Providing information on what is needed in TeamDynamix...
    • Members of the Advisory Committee should fill out the attendance sheet.  March 25, 2020 Presentation [[{"fid":"11799","view_mode":"default","fields":{"format":"default...
    • The TeamDynamix Steering Committee is comprised of three campus unit representatives, that includes a mix of academic and non-academic, who participate along with the representatives...

    Training Resources

    • Non-CIT Non-CIT users will gain access to the Sandbox in October 2019. As part of the exploration of the Sandbox, we will be conducting regular Sandbox Office Hours, which will...