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  • FYI

    • G Suite Privacy and Security
      How can Cornell safeguard privacy for services provided by Google? Cornell's commitment to privacy has not changed as a consequence of offering G Suite.  As with all...
    • Delivery to External Email Addresses
      An increasing number of external email providers (like Google, AOL, Time-Warner, etc.) are using a policy (meant to stop fraudulent emails) that may prevent the delivery of forwarded messages.
    • G Suite for Education Overview
      This is the primary email system for students. Formerly known as Cmail, Google calls this G Suite for Education. At Cornell, it's now known as G Suite for Students. A related service is G Suite for Faculty and Staff.
    • G Suite Sending and Receiving Limits and Restrictions
      Please see Google's Gmail sending limits in G Suite help page for their default limits. Below, we've noted changes or additional limits managed by Cornell. Message Size The maximum...
    • What is Spam?
      From Merriam-Webster online: unsolicited, usually commercial email sent to a large number of addresses noun etymology: from a skit on "Monty Python's Flying...
    • Who Can Use G Suite?
      All students (undergraduate, graduate students, and professional students) are automatically provisioned with G Suite (formerly known as Cmail) accounts. Alumni who had G Suite/Cmail ...

    Troubleshooting

    • Email Known Issue: Persistent Forwarding Alert
      When an email user has set up forwarding from an Office 365 account to an external address (typically set through Outlook on the web), Outlook on the web displays an alert every time the user...
    • Email Problem: Finding Messages Marked as Spam
      This information applies to both faculty/staff and students. Even though students receive their mail through G Suite (formerly known as Cmail), the messages first pass through Microsoft's spam and virus filters.
    • G Suite Alert: Two Existing Google Accounts
      This information is relevant to you if you see this message when you log in at gsuite.cornell.edu: There are two existing Google Accounts for netid@cornell.edu. Which account do you want...
    • G Suite Problem: Can't Log In, 2-Step Error
      User Experience When trying to log in at gsuite.cornell.edu, you see this error message: Your sign-in settings don't meet your organization's 2-Step Verification policy. Contact...
    • G Suite Warning About Sender
      Have you ever seen warning like the one shown here?  It may have made you wonder if someone was sending you forged email. You should always be on your guard, but there can also be...
    • Problem: G Suite Calendar Events that Pass Through Office 365
      Microsoft is investigating an issue where calendar events that begin in Google’s G Suite Calendar, go to Office 365, and return to G Suite may not display properly in Google Calendar. Office 365...

    Using G Suite (faculty/staff)

    • Sign In To G Suite
      Sign in to G Suite at gsuite.cornell.edu Your email address is your NetID@cornell.edu address and your password is the one you use with your NetID to sign in to other Cornell...
    • Activate Your Cornell G Suite Account (Faculty and Staff)
      In order to support collaboration with Cornell students and colleagues at other institutions, G Suite accounts - which include Google's email, calendar, and collaboration services - are...
    • Add Alias (COEA) Address to G Suite Account
      If you have a Cornell Optional Email Alias (a name-based version of your NetID address), you can set your G Suite account to send messages that come from either address. While signed...
    • Forward All Email from Office 365 to Cornell G Suite Account
      Faculty and staff who have chosen to activate their optional Cornell G Suite account MUST set up forwarding as shown below if they want to receive email in their G Suite account.
    • Forward from G Suite to an External Address
      We recommend against forwarding your Cornell email to an external address. But we recognize that some people really want to. Here's how to set up your G Suite account (for students,...
    • If You Already Have a Gmail Account (G Suite Users)
      How are Gmail and G Suite different? G Suite includes Gmail and several other tools. While you can continue to use your own Gmail account if you like, it will be completely separate from...
    • Move Messages From Another Account into G Suite
      If you rely on Gmail labels to organize your messages, please look at the notes at the end of this answer about labels and filters before you follow the steps to move your mail...
    • Set Up Apple Mail for Your G Suite Account
      We strongly recommend that you work with your Cornell G Suite email using Google's web interface at gsuite.cornell.edu. Using Apple Mail is not as good. However, if you choose to view your...
    • Set Up Email Clients for Your G Suite Account
      We strongly recommend that you work with your Cornell G Suite email using Google's web interface at gsuite.cornell.edu. This method requires no setup and, as long as you keep your browser up...
    • Set Up iPhone, iPad, or iPod Touch for Your G Suite Account
      See Google's help page at http://mail.google.com/support/bin/answer.py?hl=en&answer=77702
    • Share Google Docs via G Suite
      You can share the Google Docs associated with your G Suite for Students (formerly Cmail) account or your Cornell G Suite (faculty/staff) account in a number of ways. Each document can be...
    • Vacation Responder for G Suite Accounts
      See Google's Out of office or vacation reply help page.
    • View Full Headers in G Suite
      If you are having problems with your email, one common diagnostic aid is a complete list of the message's headers. Headers show the path a message took to get from the sender to the recipient. The IT Service Desk or other technical support may ask you to provide a message's headers.