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  • End Users

    • This page is intended for the person who contacted their technical support provider (TSP) about an issue with their computer, and who has been asked to allow the TSP remote access to their...
    • Your technical support provider (TSP) will use their client to send you an email message like the one shown here: [[{"fid":"11450","view_mode":"wysiwyg","fields":{"format":"wysiwyg","...
    • Your technical support provider will ask you to use your browser to go to http://assist.cit.cornell.edu. Your support provider will give you a session key (usually seven digits) to enter...
    • This article is intended for the person who contacted their technical support provider (TSP) about an issue with their computer, and who has been asked to allow the TSP remote access to their computer. Here we'll try to anticipate your questions about what using remote assistance means.
    • Bomgar can be used to allow support personnel to view a user's mobile device. Only the user can control the device, but the support person can see what happens. Vendor Documentation:...
    • When your technical support provider has finished their support activities, they can end the session from their computer. At any time, you can end the session by clicking STOP SHARING in...
    • For nearly all remote assistance sessions, you will be in direct contact with your technical support provider (TSP) either by phone or through the chat window. This means you are always free to...