CU Electronic Student Records Articles back Search titles Show titles with any search term. See all topics Troubleshooting CUESR Error: Unable to verify user credentials User Experience When trying access WebNow, you see the following error message: Alert Unable to verify user credentials. Contact your system administrator to verify that... CUESR Error: View passed by this URL is not available User Experience When using WebNow, the following error message appears: Error processing request The view passed by this URL is not available. make sure that the view... CUESR Error: You do not have the necessary privileges... User Experience When trying to access WebNow, you see the following error message: Message You do not have the necessary privileges to capture documents or access any views... WebNow Problem: Blank White Screen When I try to access WebNow, I get a blank white page.