Zoom Articles
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Troubleshooting
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If possible, report the problem while it is happening. It will be easier to diagnose.
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When simply adding another user as an alternative host of a Zoom meeting or webinar is not sufficient, use the procedures below to change the session’s owner. Both the current and the...
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Microsoft recently added an option that, when set, automatically schedules an online meeting (using either the Microsoft Teams or Zoom integration) when scheduling any new event in Outlook...
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When your WiFi connection is inconsistent during a Zoom meeting, for example if you are traveling, consider joining the audio portion of the meeting via your phone. If you loose network...
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Overview For Zoom meetings, the meeting owner is the user who either schedules the meeting or has it scheduled on their behalf. The meeting owner also owns any cloud recording of the...
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Whether because you're getting Zoom's "Your connection is unstable" warning or because you need to reduce your network usage to stay under a data cap, there are several strategies you can try to reduce your bandwidth and data usage during Zoom meetings.
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To take full advantage of web conferencing security features offered to you as a member of the Cornell community, your Zoom account should be linked to the Cornell Zoom service. If you signed up for Zoom using the public (non-Cornell) website, zoom.us, you may find yourself identified as a "Guest" and placed into a waiting room or barred from meetings that are set up only for Cornell authorized users.
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Instructors or students accessing Zoom through Canvas can encounter issues opening Zoom. This might result in a blank screen area where the Zoom app should appear or an error message indicating...
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Some Zoom users may be experiencing difficulty joining meetings created between Monday, March 30, 2020, around 10:00am and Wednesday, April 1, 2020, around noon, that required attendees to be...
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Users may see a browser message when logging into the Cornell Zoom website, particularly when in incognito or private browsing mode. This pop-up message provides a link to Zoom’s generic...
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Zoom has announced that they will be retiring the current key pair used to sign the Zoom desktop client for Linux. Before November 2, 2022, users of the Linux Zoom desktop client need to...
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User Experience Echoing is heard in the conference. How to Solve this Problem Echoing is generally caused by a participant in the teleconference on a speakerphone creating an...
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It's possible to encounter an issue where Zoom removes all alternative hosts when a meeting is edited. The issue occurs only for recurring meetings. This issue is related...
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In August 2022, Zoom ended support for their Chrome OS Zoom app, and as of February 2023 the app is no longer available. Read below for information on the replacement app. Use Zoom on a...
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Avoid Making Changes to Registration Options Hosts of Zoom meetings or webinars should be aware that when they make changes to the registration options for a meeting or webinar, previous...
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About This Issue Some users have reported that a recent update to the Microsoft Azure sign-in process for Office 365 has disabled the integration between their Zoom desktop client and...
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When trying to log into Zoom, you may see an error message, "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)" This occurs...
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If you signed up for a free or trial account directly with Zoom and you used your @cornell.edu address for that account, you may find it impossible to log in to Cornell's Zoom service as...
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If someone forwards to you a link for a Zoom meeting, it is possible you will see this error message when you try to use the link: This will only happen when The...
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When scheduling meetings, users cannot copy and paste a list of alternative hosts into the Alternative Hosts field. App returns "No data" or "Please Enter valid email addresses" message....
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A known issue exists where a lengthy string (usually 30+ characters) of random letters, numbers, and characters will appear in the attendee list instead of a person's name. This can happen if you...
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Watch recorded training sessions to learn more about Zoom
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