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Central IT Service Group (CITSG) Support Articles

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  • How To

    • Every computer that is managed by the DFA/CIT Service Group has a "device name." These instructions explain how to find your computer's device name. Device Names on Windows...

    PrinterLogic

    • [[{"fid":"11274","view_mode":"wysiwyg","fields":{"format":"wysiwyg","field_file_image_alt_text[und][0][value]":false,"field_file_image_title_text[und][0][value]":false},"type":"media","...
    • Look in the top right corner to find the PrinterLogic icon (small printer with a plus sign). Click the icon. [[{"fid":"11264","view_mode":"wysiwyg","fields":{"format":"wysiwyg","...
    • Right-click the PrinterLogic icon  [[{"fid":"11257","view_mode":"wysiwyg","fields":{"format":"wysiwyg","field_file_image_alt_text[und][0][value]":false,"field_file_image_title_text[und][0...
    • Though PrinterLogic on the Mac does not have a feature to delete a printer, you can use the macOS System Preferences to delete a printer. From your Mac desktop, click the Apple...
    • If your printers are managed using PrinterLogic, you can view details about them using the PrinterLogic Client. (This feature is only available on for Windows computers.) Right-click...
    • If, when you try to add a printer using PrinterLogic, you get a message that the PrinterLogic browser extension is not installed, follow the instructions below specific to your browser (Safari, Chrome, or Firefox).
    • If, when you try to add a printer in PrinterLogic, you see a message that the PrinterLogic browser extension is not installed, follow the instructions below specific to your browser (Firefox, Chrome, Microsoft Edge, or Internet Explorer).
    • Though PrinterLogic for the Mac does not have a feature to set your default printer, you can do this using the macOS System Preferences. From your Mac desktop, click the ...
    • If your printers are managed using PrinterLogic, you can set your default printer using the PrinterLogic client. (This feature is only available on for Windows computers.) Right-click...
    • Though PrinterLogic on the Mac does not have a feature to display your installed printers, you can use the macOS System Preferences to show installed printers. To view the printers...
    • If your printers are managed using PrinterLogic, you can view details about them through the PrinterLogic Client. (This feature is only available on for Windows computers.) Right-click...

    Secure Printing

    • On this page you'll find instructions on how to set up printers for Windows and Macintosh computers and a list of supported printers and printer IP addresses. Add a Printer on DFA...
    • Confidential data scanning means using a software tool to examine the files stored on your computer to discover which files, if any, contain confidential data. 
    • Scan to Email (Ricoh) On the printer's home screen, tap Scanner. If you require settings other than the defaults, set them. (Defaults: 300 dpi, auto color, single sided...
    • Secure printing ensures that your confidential document can only be printed while you are standing at the printer. These directions assume you are printing from Microsoft Word, but once...

    Standard Computer Bundles