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Central IT Service Group (CITSG) Support Articles

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  • How To

    • The IT@Cornell Staff IT Resources web page is a great resource to learn more about Cornell-specific tools and get information about a wide variety of IT topics. Below is a brief set of...
    • Software Center is an application provided by your IT Support Group that gives you the ability to install and update applications for which you are licensed (such as Microsoft Office), to apply...
    • The Central IT Service Group (CITSG) provides desktop support to more than 50 campus units, including: Access Control Africana Center for Regional Economic...
    • Every computer that is managed by the Central IT Service Group has a "device name." These instructions explain how to find your computer's device name. Device Names on Windows...
    • On managed Macs, you can install applications and updates using Self Service, an application that manages the programs you are licensed to install and provides updates to both licensed programs...

    Supported Software

    • Software Center is an application provided by your IT Support Group that gives you the ability to install and update applications for which you are licensed (such as Microsoft Office), to apply...
    • What to Expect During the Installation All Office apps will be force-closed before upgrade can start. To avoid losing work, save your work in all apps before starting the upgrade. An...
    • What to Expect During the Installation All Office apps will be force-closed before upgrade can start. To avoid losing work, save your work in all apps before starting the upgrade....