Two-Step Login Articles
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About
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Benefits of increased security through Cornell's Two-Step Login service.
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Your use of Cornell Two-Step Login must adhere to all University Policy that pertains to individual responsibility for safeguarding access to campus IT services and assets. Related...
Admins: Add Two-Step Login to Your Online Service
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For Administrators: If your service authenticates with CUWebLogin (CUWL), you can easily add Two-Step Login. Otherwise, you may be able to integrate two-factor authentication using a Duo Application.
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For Administrators: How to add Two-Step Login to your online service using a Duo Application
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For Administrators: How to add Two-Step Login for logging in to servers and workstations
Common Tasks
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Confirm that your Two-Step Login account is ready to use.
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Use Two-Step Login with more sites
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How to use Remember Me for 24 Hours to reduce the number of times Two-Step Login prompts you to authenticate
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How to use Two-Step login when outside the United States
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When you are going to be without Wi-Fi or Cellular Service, you can: Use Duo Mobile on your smartphone or tablet to generate a one-time passcode, or Use a hardware token to...
Get Started
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How to set up Two-Step Login for the first time
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Compare the types of devices you can use for Two-Step Login authentication
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Detailed instructions about how to set up Two-Step Login. For a shorter version of these instructions, see Get Started with Two-Step Login.
Get Support
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Get help using two-step login or review documentation
Log In
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How to use Duo Push, a phone call, or a passcode to authenticate with Two-Step Login, plus “Remember me for 24 hours.”
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How to use a phone call to authenticate with Two-Step Login
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How to use a U2F security key, inserted in a USB port, to authenticate with Two-Step Login
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How to use the Duo Push App to authenticate with Two-Step Login
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How to use MacOS Touch ID with Two-Step Login
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How to use a passcode to authenticate with Two-Step Login
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How to use append mode or a second password to authenticate with Two-Step Login for services that don't support CUWebLogin
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How to use Remember Me for 24 Hours to reduce the number of times Two-Step Login prompts you to authenticate
Manage Devices
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How to configure your Two-Step Login devices and add new ones
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How to add a new device (smartphone, tablet, landline, cell phone, hardware token or U2F token) to authenticate with Two-Step Login
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How to set meaningful names for your Two-Step Login devices
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Confirm that your Two-Step Login account is ready to use.
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How to set up and use hardware tokens with Two-Step Login
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How to remove a device from you list of enrolled devices in Two-Step Login
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How to replace the smartphone you have listed in Two-Step Login using a new phone with the same phone number or a different phone number.
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How to set your default device and select automatic authentication for Two-Step Logion
Office 365
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How It Works You can add the extra security of Two-Step Login to your Office 365 account. This is an optional feature, so you can turn it off again if you need to. When...
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How to Opt In to use Two-Step Login with Office 365.
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Can I Use Two-Step Login for Office 365 on the Web Only? No. Limiting Two-Step Login to Office 365 on the web would allow an attacker to bypass Two-Step Login's extra...
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How to update your cornell.edu account profile so you can use Two-Step Login for Office 365 with Apple's iOS Mail and Calendar apps on your phone or tablet.
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How often Office 365 will prompt you to authenticate on Office 365 applications or Outlook on the Web.
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What to do if you can't log in to email after signing up for Two-Step Login.
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I am required to use Two-Step Login when I log in to a campus service with CUWebLogin. Will this requirement extend to Office 365 as well?
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User Experience If you use the macOS Contacts app, you may not be able to sync your contacts after opting in to Two-Step Login for Office 365. What to Do Select...
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Frequently Asked Questions (FAQ) about Two-Step Login for Office 365
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User Experience Office 365 is not prompting me for Two-Step Login, even though I opted in. Explanation Except when you are using Outlook on the Web (outlook.cornell.edu),...
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How can I tell whether opting in to Two-Step Login for Office 365 worked?
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Why is the prompt for the second step of logging in to Office 365 different from what I usually see? When there is not enough room on the page to display the regular prompt, Two-Step Login...
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User Experience I used Two-Step Login earlier in the day and selected Remember Me for 24 Hours. Why am I prompted again by Two-Step Login when to I go to Outlook on the Web (...
Troubleshooting
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Common troubleshooting tips for Two-Step Login problems, including a disabled account, time away from the university, blocked connections to Duo Security, and conflicts with Dragon NaturallySpeaking.
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What to do if your device is lost or stolen
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How to use Remember me for 24 Hours if third-party cookes are blocked in your browser
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How to update your cornell.edu account profile so you can use Two-Step Login for Office 365 with Apple's iOS Mail and Calendar apps on your phone or tablet.
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What to do if you see the following warning, "Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device."
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What to do if your Two-Step Login account is locked
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What to do if you can't log in to email after signing up for Two-Step Login.
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How to use Two-Step Login if you don't have access to any of your enrolled devices or passcodes
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Troubleshooting common problems with a Two-Step Login hardware token
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Instructions to access your account if it was disabled.
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User Experience If you use the macOS Contacts app, you may not be able to sync your contacts after opting in to Two-Step Login for Office 365. What to Do Select...
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What to do if your Two-Step Login USB security key does not work in the Firefox browser.
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Why is my U2F (USB) Security Key prompting me to update? What to do if that happens.
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User Experience Office 365 is not prompting me for Two-Step Login, even though I opted in. Explanation Except when you are using Outlook on the Web (outlook.cornell.edu),...
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User Experience The Remember Me for 24 Hours checkbox did not work with Safari on devices running MacOS 10.14 (Mojave). Solution This issue has been fixed by the...
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How to replace the smartphone you have listed in Two-Step Login using a new phone with the same phone number or a different phone number.
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Why is the prompt for the second step of logging in to Office 365 different from what I usually see? When there is not enough room on the page to display the regular prompt, Two-Step Login...
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User Experience I used Two-Step Login earlier in the day and selected Remember Me for 24 Hours. Why am I prompted again by Two-Step Login when to I go to Outlook on the Web (...
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The Expand Where You Use Two-Step Login tab does not show and the Opt Out button is not available.
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Two-Step Login is not compatible with KProxy. Instructions to use WebDAV instead.
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