Two-Step Login Articles
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Troubleshooting
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Common troubleshooting tips for Two-Step Login problems, including a disabled account, time away from the university, blocked connections to Duo Security, and conflicts with Dragon NaturallySpeaking.
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What to do if your device is lost or stolen
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How to use Remember me for 24 Hours if third-party cookes are blocked in your browser
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How to update your cornell.edu account profile so you can use Two-Step Login for Office 365 with Apple's iOS Mail and Calendar apps on your phone or tablet.
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What to do if you see the following warning, "Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device."
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What to do if your Two-Step Login account is locked
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What to do if you can't log in to email after signing up for Two-Step Login.
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How to use Two-Step Login if you don't have access to any of your enrolled devices or passcodes
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Troubleshooting common problems with a Two-Step Login hardware token
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Instructions to access your account if it was disabled.
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User Experience If you use the macOS Contacts app, you may not be able to sync your contacts after opting in to Two-Step Login for Office 365. What to Do Select...
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What to do if your Two-Step Login USB security key does not work in the Firefox browser.
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Why is my U2F (USB) Security Key prompting me to update? What to do if that happens.
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User Experience Office 365 is not prompting me for Two-Step Login, even though I opted in. Explanation Except when you are using Outlook on the Web (outlook.cornell.edu),...
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User Experience The Remember Me for 24 Hours checkbox did not work with Safari on devices running MacOS 10.14 (Mojave). Solution This issue has been fixed by the...
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How to replace the smartphone you have listed in Two-Step Login using a new phone with the same phone number or a different phone number.
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Why is the prompt for the second step of logging in to Office 365 different from what I usually see? When there is not enough room on the page to display the regular prompt, Two-Step Login...
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User Experience I used Two-Step Login earlier in the day and selected Remember Me for 24 Hours. Why am I prompted again by Two-Step Login when to I go to Outlook on the Web (...
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The Expand Where You Use Two-Step Login tab does not show and the Opt Out button is not available.
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Two-Step Login is not compatible with KProxy. Instructions to use WebDAV instead.
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