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  • Calendar

    • Two of the most popular (or at least the most used) features of Exchange Calendar are the ability to set up recurring meetings, and the ability to delegate tasks to others. When used carefully, these are powerful and helpful tools. However, when used without understanding what Exchange is really doing, problems can crop up. 
    • Following these guidelines will help keep your calendar healthy and happy.
    • Behind the scenes, Office 365 runs a tool called Calendar Repair Assistant (CRA), which "detects and corrects inconsistencies" in meeting information. It makes sure that the meeting time, location, and attendee information on the calendar of the person who proposed the meeting matches the information on everyone else's calendar (and vice versa).
    • With Office 365 calendar, people can see your "free/busy" times in order to choose a meeting time. This article describes this setting and how to modify it.
    • As part of Cornell’s Office 365, Microsoft runs MyAnalytics, which uses artificial intelligence to analyze your work patterns and provide suggestions. You can opt out of this feature if you’d...
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting-related messages automatically filtered out of your Inbox and into a folder just for such messages.

    Clients (Apps)

    • This page explains the university-supported ways faculty and staff can connect to their email accounts, along with common alternatives if none of those meets your needs.
    • This page describes how graduate and professional students set their email accounts. General information on email delivery can be found in our Delivery Options article. We recommend you read it. Thanks. 
    • This page describes how faculty, staff, and retirees set their email delivery options. General information on email delivery can be found in our Delivery Options article. We recommend you read it. Thanks. 
    • Faculty, staff, students, alumni, and retirees can have email addressed to their Cornell address delivered or forwarded in a number of ways.
    • If you are having problems with your email, one common diagnostic aid is a complete list of the message's headers. Headers show the path a message took to get from the sender to the recipient.
    • We recommend that you use Microsoft's Outlook App for Android or Win Mobile rather than the native app. See Microsoft's Outlook App for Android Mobile support page or Microsoft's Win Mobile App...
    • We recommend that you use Microsoft's Outlook App for iOS rather than iOS's native app. See Microsoft's Outlook App for iOS Mobile support page for download and setup instructions. In addition to...

    FYI

    • All email clients supported by CIT (and most email clients in general) have a feature called rules (sometimes called filters). Rules allow you to define certain conditions under which certain...
    • Possibly. The Cornell Optional Email Alias service allows faculty, staff, and trustees to create a Cornell email address based on their name. That new address will take the form of an alias plus...
    • Because Cornell’s email and calendar is a cloud service, in some cases only Microsoft has access to the settings and systems necessary for issue resolution. In these cases, details of the process...
    • An increasing number of external email providers (like Google, AOL, Time-Warner, etc.) are using a policy (meant to stop fraudulent emails) that may prevent the delivery of forwarded messages.
    • Usually email flows smoothly between users, with delivery times of a minute or less. Like highways, only a certain amount of traffic can go at any one time. At peak times, traffic can clog the highways and cause delays. And sometimes you get stuck behind a convoy of trucks.
    • Microsoft is in the process of replacing this feature with Focused Inbox.
    • Microsoft Outlook filtering option. Focused Inbox replaces the Clutter feature.
    • As a graduate or professional student, your mail is delivered to two places: the student email system (G Suite) and the faculty/staff system (Office 365). You can read your mail in either location by logging into your preferred system.
    • Short version: Check your junk mail folder from time to time.
    • All faculty/staff Office 365 accounts have a 100 GB of mailbox storage. The vendor does not accept requests for larger mailboxes. How Full is My Mailbox? Outlook 2016 for Windows:...
    • Missing email is one of the most distressing things that can happen to an email user. We get a number of such reports each month. This article describes what we've learned through helping people find their lost items.
    • This is the primary email system for students. Formerly known as Cmail, Google calls this G Suite for Education. At Cornell, it's now known as G Suite for Students. A related service is G Suite for Faculty and Staff.
    • During your time as a postdoc, you have the same access to email and calendar resources as staff. What happens afterward depends on what other connections, if any, you have with Cornell,...
    • Mail sent to Cornell Office 365 addresses (primarily faculty, staff, and retirees) is routed directly to Microsoft. This article covers questions about how differences since this change was made in October 2017. See also our Direct Routing Overview article.
    • Mail sent to Cornell Office 365 addresses (primarily faculty, staff, and retirees) is routed directly to Microsoft. Before October 2017, it had been handled through a Cornell system first.
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting-related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • Faculty, staff, students, alumni, and retirees can have email addressed to their Cornell address delivered or forwarded in a number of ways.
    • Faculty and staff can use Workday to edit the way their name will appear in email messages and other campus systems.
    • When suspicious email traffic is detected, a mail provider may block all messages coming from that domain. Sometimes this happens to Cornell email. 
    • Once you have a NetID, people can email you using the form NetID@cornell.edu. For example, if your NetID is dxl404, people can email you at dxl404@cornell.edu. This is how your electronic mail...
    • From Merriam-Webster online: unsolicited, usually commercial email sent to a large number of addresses noun etymology: from a skit on "Monty Python's Flying...

    Mobile

    Office 365 Direct

    • Mail sent to Cornell Office 365 addresses (primarily faculty, staff, and retirees) is routed directly to Microsoft. This article covers questions about how differences since this change was made in October 2017. See also our Direct Routing Overview article.
    • Mail sent to Cornell Office 365 addresses (primarily faculty, staff, and retirees) is routed directly to Microsoft. Before October 2017, it had been handled through a Cornell system first.

    Retirees

    • This page describes how faculty, staff, and retirees set their email delivery options. General information on email delivery can be found in our Delivery Options article. We recommend you read it. Thanks. 
    • One of the benefits that all Cornell retirees have is being able to use their Cornell email address. As a retiree, you can choose from several ways to continue receiving messages sent to your Cornell email address.
    • Faculty, staff, students, alumni, and retirees can have email addressed to their Cornell address delivered or forwarded in a number of ways.

    Troubleshooting

    • Office 365 users report seeing repeated notices of "Your meeting was found to be out of date and has been automatically updated." This message appears to be the result of a...
    • This error message indicates that Microsoft has flagged your account as exhibiting spam-like behavior. See our Microsoft's Exchange Online Protection article for details and what to do about it...
    • In some circumstances (still being investigated), Offline Address Books are not being updated properly for Outlook for Windows and Mac. In addition to affecting searches for contacts, this...
    • When an email user has set up forwarding from an Office 365 account to an external address (typically set through Outlook on the web), Outlook on the web displays an alert every time the user...
    • This information applies to both faculty/staff and students. Even though students receive their mail through G Suite (formerly known as Cmail), the messages first pass through Microsoft's spam and virus filters.
    • What to do if you see the following warning, "Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device."
    • Overview You may have seen warnings on certain email messages, stating that the message's validity could not be verified. The examples shown above are two such ...
    • Some Cornell offices, departments, and organizations use third-party senders (for example, Constant Contact, MailChimp, SalesForce, etc.) to distribute official mailings. Sometimes these mailings...
    • Sometimes we get reports that email sent from @cornell.edu addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused...
    • Microsoft is investigating an issue where calendar events that begin in Google’s G Suite Calendar, go to Office 365, and return to G Suite may not display properly in Google Calendar. Office 365...