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  • Calendar

    • Two of the most popular (or at least the most used) features of Exchange Calendar are the ability to set up recurring meetings, and the ability to delegate tasks to others. When used carefully, these are powerful and helpful tools. However, when used without understanding what Exchange is really doing, problems can crop up. 
    • Behind the scenes, Office 365 runs a tool called Calendar Repair Assistant (CRA), which "detects and corrects inconsistencies" in meeting information. It makes sure that the meeting time, location, and attendee information on the calendar of the person who proposed the meeting matches the information on everyone else's calendar (and vice versa).
    • With Office 365 calendar, people can see your "free/busy" times in order to choose a meeting time. This article describes this setting and how to modify it.
    • As part of Cornell’s Office 365, Microsoft runs MyAnalytics, which uses artificial intelligence to analyze your work patterns and provide suggestions. You can opt out of this feature if you’d...
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • One of our recommendations for Calendar Harmony is that you send meeting invitation updates to all participants on all changes. This article describes how to have all meeting-related messages automatically filtered out of your Inbox and into a folder just for such messages.
    • FindTime is a Microsoft Outlook add-in that helps you and your meeting invitees find the best time to meet. It looks at available free/busy data, then creates a poll where attendees can vote on...

    Clients (Apps)

    • This page explains the university-supported ways faculty and staff can connect to their email accounts, along with common alternatives if none of those meets your needs.
    • This page describes how graduate and professional students set their email accounts. General information on email delivery can be found in our Delivery Options article. We recommend you read it. Thanks. 
    • This page describes how faculty, staff, and retirees set their email delivery options. General information on email delivery can be found in our Delivery Options article. We recommend you read it. Thanks. 
    • Faculty, staff, students, alumni, and retirees can have email addressed to their Cornell address delivered or forwarded in a number of ways.
    • If you are having problems with your email, one common diagnostic aid is a complete list of the message's headers. Headers show the path a message took to get from the sender to the recipient.
    • We recommend that you use Microsoft's Outlook App for Android or Win Mobile rather than the native app. See Microsoft's Outlook App for Android Mobile support page or Microsoft's Win Mobile App...
    • We recommend that you use Microsoft's Outlook App for iOS rather than iOS's native app. See Microsoft's Outlook App for iOS Mobile support page for download and setup instructions. In addition to...

    Mobile

    Retirees

    • This page describes how faculty, staff, and retirees set their email delivery options. General information on email delivery can be found in our Delivery Options article. We recommend you read it. Thanks. 
    • One of the benefits that all Cornell retirees have is being able to use their Cornell email address. As a retiree, you can choose from several ways to continue receiving messages sent to your Cornell email address.
    • Faculty, staff, students, alumni, and retirees can have email addressed to their Cornell address delivered or forwarded in a number of ways.

    Troubleshooting

    • Office 365 users report seeing repeated notices of "Your meeting was found to be out of date and has been automatically updated." This message usually appears when a user accepts a...
    • This error message indicates that Microsoft has flagged your account as exhibiting spam-like behavior. See our Microsoft's Exchange Online Protection article for details and what to do about it...
    • In some circumstances (still being investigated), Offline Address Books are not being updated properly for Outlook for Windows and Mac. In addition to affecting searches for contacts, this...
    • When an email user has set up forwarding from an Office 365 account to an external address (typically set through Outlook on the web), Outlook on the web displays an alert every time the user...
    • This information applies to both faculty/staff and students. Even though students receive their mail through G Suite (formerly known as Cmail), the messages first pass through Microsoft's spam and virus filters.
    • What to do if you see the following warning, "Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device."
    • Overview You may have seen warnings on certain email messages, stating that the message's validity could not be verified. The examples shown above are two such ...
    • Notes About Mailings Not From Cornell Organizational Mailings When sending email on behalf of a Cornell University college, unit, or any organization affiliated with the university, to...
    • Sometimes we get reports that email sent from @cornell.edu addresses to external addresses (or forwarded from a Cornell address to an external address) is being rejected or having delivery refused...
    • Microsoft is investigating an issue where calendar events that begin in Google’s G Suite Calendar, go to Office 365, and return to G Suite may not display properly in Google Calendar. Office 365...
    • You may hear that messages you send are ending up in the recipients' Junk or Spam folders. If this happens to you, Go to your account in Outlook on the Web. (Launch Outlook on the...