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  • Backup and Restore

    • Back Up CyberAngel/TrueCrypt Volumes (EZ-Backup Windows)
      This page describes the special handling required to back up encrypted volumes, which are "containers" that hold encrypted files and folders. Another method is Whole-Disk Encryption...
    • Back Up Virtual Machines (EZ-Backup)
      Virtual machines, regardless of the underlying technology (VMWare ESX; VMWare Fusion; Microsoft Hyper-V; Oracle VM Virtual Box; Parallels, to name the more common technologies in use at Cornell)...
    • Backup "My Documents" (EZ-Backup Mac)
      CIT is working with local IT support to move all Mac users from EZ-Backup to CrashPlan. Check with your local technical support provider to learn about the plans for your unit. In an effort...
    • Backup "My Documents" (EZ-Backup Windows)
      In an effort to reduce EZ-Backup storage charges, some users choose to back up only the folders that contain user documents. This method has serious repercussions in situations such as hard drive...
    • Check Include/Exclude Rules (EZ-Backup Windows)
      Elsewhere we describe how to create rules to include files and how to create rules to exclude files. This article describes four ways to check that the include/exclude rules will do what you...
    • Check Timestamp of Most Recent Backup (EZ-Backup Windows)
      Start up the TSM Backup Client (Start - (All) Programs - Tivoli Storage Manager - Backup Archive GUI). Click Restore. Click the plus sign next to File Level to expand the...
    • Configure ACLs for EZ-Backup
      EZ-Backup team personnel are not responsible for the management or implementation of network ACL changes on the Cornell node routers. Requests to modify such ACLs for access to EZ-Backup...
    • Configure Mac to Prompt Before Starting EZ-Backup
      CIT is working with local IT support to move all Mac users from EZ-Backup to CrashPlan. Check with your local technical support provider to learn about the plans for your unit. In order to...
    • Configure Mac to Sleep After EZ-Backup
      CIT is working with local IT support to move all Mac users from EZ-Backup to CrashPlan. Check with your local technical support provider to learn about the plans for your unit. In order to...
    • Configure Open File Support (EZ-Backup Windows)
      This process assumes that the TSM client software was installed using the documentation and installer provided by the EZ-Backup Service. Start the TSM GUI client. (Start -...
    • Encryption of Backup Data (EZ-Backup)
      This article describes the process of backing up encrypted files. There is a separate article describing backing up CyberAngel and TrueCrypt encrypted volumes. This does not...
    • Exclude Files from EZ-Backup (Windows)
      It is possible to include certain files and exclude others from backup using include/exclude rules. This article covers excluding files. We have a similar article on how to include files for...
    • EZ-Backup: Back Up Outlook Files (Windows)
      If you are using Microsoft Outlook as your mail client, and you are storing mail on your system, (which means your messages are stored in .pst files on your system, you need to be aware that the...
    • Include Files for Backup (EZ-Backup Windows)
      It is possible to include certain files and exclude others from backup using include/exclude rules. This article covers including files. We have a similar article on how to exclude ...
    • Managing Multiple EZ-Backup Schedules on One System (Windows)
      The instructions on this page are based on the following IBM documentation: TSM client for Windows v6.4 TSM client for Windows v7.1 The following assumes that the TSM...
    • Restore Files from Backup (EZ-Backup)
      The documentation that is installed with TSM GUI client has an excellent section that features a step-by-step procedure for restoring files and/or folders from backup. To view this section of the...
    • Verify CAD Operation (EZ-Backup)
      Use this procedure to verify that the Client Acceptor Daemon is operating properly. Verify that the CAD process is running. Macintosh: Using the Activity Monitor, viewing...

    EZ-Backup Modernization Project

    Fees and Billing

    • EZ-Backup Fees and Billing Overview
      EZ-Backup is a cost-recovered service offering of CIT. All users of the service share the costs of providing this service. The EZ-Backup business plan is reviewed yearly, to ensure that it...
    • EZ-Backup Bill Example: >100 GB Static Data Discount
      The following is an example of a Billing Summary email for a system qualifying for the >100 GB Static Data Rate. Detailed explanations of the terminology are available in our Glossary of Terms...
    • EZ-Backup Bill Example: >50 Nodes per Department Discount
      The following is an example of a Billing Summary email that a qualifying department might receive. Detailed explanations of the terminology are available in our Glossary of Terms article....
    • EZ-Backup Bill Example: Basic
      The following is an example of a Billing Summary email that a departmental account representative might receive. Detailed explanations of the terminology are available in our Glossary of Terms...
    • EZ-Backup Discount: >100 GB Static Data
      Individual systems storing more than 100 GB of extra, very static storage (storage beyond the 50 GB of storage included in the monthly fee) are eligible for a Static Storage Discount. This...
    • EZ-Backup Discount: >50 Nodes per Department
      If a department has over 50 nodes registered for EZ-Backup, each node, beginning with the 51st, is charged at a reduced monthly base fee. Departments having more than 50 nodes, which meet...
    • EZ-Backup Discount: Extra Storage
      The base rate ($5.50/month) applies to the first 50 GB of storage. For storage above 50 GB, a lower rate of $0.02/GB is charged. 
    • EZ-Backup FY22 Rate Change Summary
      The amount of storage included in the base rate increased from 35 GB to 50 GB. The rate remains $5.50. The cost of extra storage has decreased: The rate for additional storage...
    • Glossary of Terms in EZ-Backup Bills
      Term Definition Account The university account number that was charged. Nodename The name...

    Maintain TSM

    • Change EZ-Backup Password (Mac)
      CIT is working with local IT support to move all Mac users from EZ-Backup to CrashPlan. Check with your local technical support provider to learn about the plans for your unit. Start up...
    • Change EZ-Backup Password (Windows)
      Start up the TSM Backup Client (From the Start Menu, select Programs, then Tivoli Storage Manager, then Backup Archive GUI). If prompted to Login into a TSM server, check that the...
    • Check Include/Exclude Rules (EZ-Backup Windows)
      Elsewhere we describe how to create rules to include files and how to create rules to exclude files. This article describes four ways to check that the include/exclude rules will do what you...
    • Delete Filespaces (EZ-Backup Windows)
      Once a filespace is deleted, all backups in that filespace are immediately and permanently removed from the EZ-Backup server. There is no possibility of accessing the backups after they are...
    • Delete Volumes (EZ-Backup Mac)
      CIT is working with local IT support to move all Mac users from EZ-Backup to CrashPlan. Check with your local technical support provider to learn about the plans for your unit. Volumes that...
    • EZ-Backup Default File Locations (Mac)
      CIT is working with local IT support to move all Mac users from EZ-Backup to CrashPlan. Check with your local technical support provider to learn about the plans for your unit. By default,...
    • Include Files for Backup (EZ-Backup Windows)
      It is possible to include certain files and exclude others from backup using include/exclude rules. This article covers including files. We have a similar article on how to exclude ...

    Software FAQ

    • "Failed to Backup" Emails from EZ-Backup
      Under what circumstances will I get notified by email that my computer was not backed up? You must have requested that you wanted to get notified. There is an option for this on the EZ...
    • Archive vs. Backup (EZ-Backup)
      The EZ-Backup software makes distinctions between the "backup/restore" function and the "archive/retrieve" function. When a file is backed up, it is stored on the EZ-Backup server for a...
    • Customize My Backup Times (EZ-Backup)
      Can I customize my automatic scheduled backup times, frequencies, etc.? Would I have the option of scheduling an automated backup process to run on a daily or weekly basis? Does this include...
    • Does EZ-Backup Use File Compression?
      The EZ-Backup software has both client and server level compression options. At Cornell, we force compression ON at the server. We do this to conserve network bandwidth and server storage...
    • EZ-Backup's Retention of Multiple File Versions
      How many versions and for how long are files kept/saved with EZ-Backup? For example, can I specify the number of versions of each file to keep or is it time based (keep all versions less than 30...
    • How EZ-Backup Processes Include/Exclude Rules
      Only files are checked, not folders. Therefore, any volume or hard drive listed as part of the backup DOMAIN in your options or preferences file will have all of the folders in its directory...
    • Options for Recovering Files (EZ-Backup)
      Should you need to recover stored files, you can choose what file or files to restore. You can restore the entire volume of files you have backed up. You can select a single file,...
    • Technical FAQ for EZ-Backup
      Can I use the same nodename for more than one machine? No. (It is technically possible but neither CIT nor the vendor supports it.) Is it possible to back up a computer with a dynamic...
    • View EZ-Backup Policy Information
      To display your Policy Information (how many versions EZ-Backup keeps on the server and for how long they are kept), you can check through the ADSM or TSM Backup client. Start the...

    Subscribe and Install

    Summary Pages

    • EZ-Backup Fees and Billing Overview
      EZ-Backup is a cost-recovered service offering of CIT. All users of the service share the costs of providing this service. The EZ-Backup business plan is reviewed yearly, to ensure that it...
    • EZ-Backup Billing Examples
      Because EZ-Backup has a variety of rates and discounts, the monthly statements can be complicated. This article provides four representative sample statements to illustrate basic billing and the impact of various discounts.
    • EZ-Backup Discount Overview
      In order to more fairly recover costs, the EZ-Backup service provides the following discounts: The >100 GB Static Data Discount for individual systems which qualify as having...
    • EZ-Backup Install/Upgrade Overview
      CIT is working with local IT support to move all Mac users from EZ-Backup to CrashPlan. Check with your local technical support provider to learn about the plans for your unit....

    Troubleshooting