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  • Backup and Restore

    • This page describes the special handling required to back up encrypted volumes, which are "containers" that hold encrypted files and folders. Another method is Whole-Disk Encryption...
    • Virtual machines, regardless of the underlying technology (VMWare ESX; VMWare Fusion; Microsoft Hyper-V; Oracle VM Virtual Box; Parallels, to name the more common technologies in use at Cornell)...
    • In an effort to reduce EZ-Backup storage charges, some users choose to back up only the folders that contain user documents. This method has serious repercussions in situations such as hard drive...
    • In an effort to reduce EZ-Backup storage charges, some users choose to back up only the folders that contain user documents. This method has serious repercussions in situations such as hard drive...
    • Elsewhere we describe how to create rules to include files and how to create rules to exclude files. This article describes four ways to check that the include/exclude rules will do what...
    • Start up the TSM Backup Client (Start - (All) Programs - Tivoli Storage Manager - Backup Archive GUI). Click Restore. Click the plus sign next to File Level to expand the...
    • EZ-Backup team personnel are not responsible for the management or implementation of network ACL changes on the Cornell node routers. Requests to modify such ACLs for access to EZ-Backup...
    • In order to configure your TSM client for Macintosh to prompt before starting a backup, add the following processing option to the dsm.sys file: PRESChedulecmd "/Library/Scripts/EZ-Backup/...
    • In order to configure your Macintosh to sleep upon completion of a backup, add the following processing option to the dsm.sys file: POSTNSChedulecmd "/Library/Scripts/EZ-Backup/osawrap.sh...
    • This process assumes that the TSM client software was installed using the documentation and installer provided by the EZ-Backup Service. Start the TSM GUI client. (...
    • This article describes the process of backing up encrypted files. There is a separate article describing backing up CyberAngel and TrueCrypt encrypted volumes. This does not...
    • It is possible to include certain files and exclude others from backup using include/exclude rules. This article covers excluding files. We have a similar article on how to include files for...
    • If you are using Microsoft Outlook as your mail client, and you are storing mail on your system, (which means your messages are stored in .pst files on your system, you need to be aware that the...
    • It is possible to include certain files and exclude others from backup using include/exclude rules. This article covers including files. We have a similar article on how to exclude ...
    • The instructions on this page are based on the following IBM documentation: TSM client for Windows v6.4 TSM client for Windows v7.1 The following assumes that the...
    • The documentation that is installed with TSM GUI client has an excellent section that features a step-by-step procedure for restoring files and/or folders from backup. To view this section of the...
    • Use this procedure to verify that the Client Acceptor Daemon is operating properly. Verify that the CAD process is running. Macintosh: Using the Activity Monitor, viewing...

    Fees and Billing

    • EZ-Backup is a cost-recovered service offering of CIT. All users of the service share the costs of providing this service. The EZ-Backup business plan is reviewed yearly, to ensure that it...
    • The following is an example of a Billing Summary email for a system qualifying for the >100 GB Static Data Rate. Detailed explanations of the terminology are available in our Glossary of Terms...
    • The following is an example of a Billing Summary email that a qualifying department might receive. Detailed explanations of the terminology are available in our Glossary of Terms article....
    • The following is an example of a Billing Summary email that a departmental account representative might receive. Detailed explanations of the terminology are available in our Glossary of Terms...
    • The following is an example of a Billing Summary email that a qualifying department might receive. Detailed explanations of the terminology are available in our Glossary of Terms article....
    • Individual systems storing more than 100 GB of extra, very static storage (storage beyond the 35 GB of storage included in the monthly fee) are eligible for a Static Storage Discount. This...
    • If a department has over 50 nodes registered for EZ-Backup, each node, beginning with the 51st, is charged at a reduced monthly base fee. Departments having more than 50 nodes, which meet...
    • The base rate ($5.50/month) applies to the first 35 GB of storage. There is a reduced rate for the next 15 GB of "extra" storage. For storage above this total (35 GB base plus 15 GB extra) an even...
    • The amount of storage included in the base rate increased from 26 GB to 35 GB. The rate remains $5.50. The cost of extra storage has decreased: The rate for the first 15 GB (...
    • Term Definition Account Specifies the university account number that was charged. Nodename...

    FYI

    • Under what circumstances will I get notified by email that my computer was not backed up? You must have requested that you wanted to get notified. There is an option for this on the EZ...
    • Reliable Solution Because EZ-Backup is used to back up the University's critical data, it is essential that the service be reliable. The EZ-Backup service is a...
    • The EZ-Backup software makes distinctions between the "backup/restore" function and the "archive/retrieve" function. When a file is backed up, it is stored on the EZ-Backup server for a...
    • No. EZ-Backup is for faculty and staff. We recommend that students arrange for their own backup, either to an external drive or a web-based service (or both). CIT makes no specific...
    • The EZ-Backup software has both client and server level compression options. At Cornell, we force compression ON at the server. We do this to conserve network bandwidth and server storage...
    • The electronic mailing list ezbackup-announce-l provides news and announcements about EZ-Backup to users at Cornell University. Join the list to find out about software upgrades and server...
    • Automated Backup No need to remember regular backups. EZ-Backup can be configured to back up everything automatically. Of course, files may also be manually backed up...
    • TSM version 7.1 manuals Windows Unix/Linux/Macintosh Client Messages TSM version 6.4 manuals Windows Unix/Linux/Macintosh...
    • You probably came to this article because you clicked on a link like one of the following: How do I use the Windows Services control panel? What's the difference...
    • Please read the following Terms and Conditions before registering for an EZ-Backup subscription. With my signature, I (hereafter called the "LICENSEE") acknowledge and agree to the...
    • Only files are checked, not folders. Therefore, any volume or hard drive listed as part of the backup DOMAIN in your options or preferences file will have all of the folders in its directory...
    • Unfortunately, it's not possible to check the storage space used from the client side. Our billing scripts do queries on the nodes each day, drop the five highest amounts (to accommodate temporary...
    • Should you need to recover stored files, you can choose what file or files to restore. You can restore the entire volume of files you have backed up. You can select a single file,...
    • Can I use the same nodename for more than one machine? No. (It is technically possible but neither CIT nor the vendor supports it.) Is it possible to back up a computer with a...
    • EZ-Backup uses an incremental backup policy. This means that your first backup will be a full backup of all included drives, directories, and files. For subsequent backups only new...

    Maintain TSM

    • Start up the TSM Tools for Administrators application, which you'll find in the Tivoli Storage Manager folder in your Applications folder. If prompted, enter your Mac admin password (...
    • Start up the TSM Backup Client (From the Start Menu, select Programs, then Tivoli Storage Manager, then Backup Archive GUI). If prompted to Login into a TSM server, check that the...
    • Elsewhere we describe how to create rules to include files and how to create rules to exclude files. This article describes four ways to check that the include/exclude rules will do what...
    • Once a filespace is deleted, all backups in that filespace are immediately and permanently removed from the EZ-Backup server. There is no possibility of accessing the backups after they are...
    • Volumes that are no longer needed can be deleted. Once you have deleted a filespace, all files in that filespace are permanently gone from the EZ-Backup server and cannot be recovered...
    • By default, the files are in the following four locations. We've listed the GUI navigation from hard drive given first, followed by UNIX filename. Do NOT use "TSM" in the...
    • It is possible to include certain files and exclude others from backup using include/exclude rules. This article covers including files. We have a similar article on how to exclude ...

    Software FAQ

    • Under what circumstances will I get notified by email that my computer was not backed up? You must have requested that you wanted to get notified. There is an option for this on the EZ...
    • The EZ-Backup software makes distinctions between the "backup/restore" function and the "archive/retrieve" function. When a file is backed up, it is stored on the EZ-Backup server for a...
    • Can I customize my automatic scheduled backup times, frequencies, etc.? Would I have the option of scheduling an automated backup process to run on a daily or weekly basis? Does this include...
    • The EZ-Backup software has both client and server level compression options. At Cornell, we force compression ON at the server. We do this to conserve network bandwidth and server storage...
    • How many versions and for how long are files kept/saved with EZ-Backup? For example, can I specify the number of versions of each file to keep or is it time based (keep all versions less than 30...
    • Only files are checked, not folders. Therefore, any volume or hard drive listed as part of the backup DOMAIN in your options or preferences file will have all of the folders in its directory...
    • Should you need to recover stored files, you can choose what file or files to restore. You can restore the entire volume of files you have backed up. You can select a single file,...
    • Can I use the same nodename for more than one machine? No. (It is technically possible but neither CIT nor the vendor supports it.) Is it possible to back up a computer with a...
    • To display your Policy Information (how many versions EZ-Backup keeps on the server and for how long they are kept), you can check through the ADSM or TSM Backup client. Start the...

    Subscribe and Install

    Summary Pages

    • EZ-Backup is a cost-recovered service offering of CIT. All users of the service share the costs of providing this service. The EZ-Backup business plan is reviewed yearly, to ensure that it...
    • Because EZ-Backup has a variety of rates and discounts, the monthly statements can be complicated. This article provides four representative sample statements to illustrate basic billing and the impact of various discounts.
    • In order to more fairly recover costs, the EZ-Backup service provides the following discounts: The Extra Storage Discount for individual systems, or collections of systems within a...
    • The software for the EZ-Backup service underwent major changes between version 7.1 and version 8.1. IBM changed the name to IBM Spectrum Protect (formerly Tivoli Storage Manager) and the look...

    Troubleshooting

    • The TSM log files can be found in Library -> Logs -> tivoli -> tsm Double-click dsmerror.log The oldest entries appear at the beginning of the file; the newest entries...
    • TSM generates an error log file containing any errors generated by the Tivoli Storage Manager application and services. By default, you'll find the scheduler log in the following...
    • User Experience When using the TSM GUI client, encounter the following error message: ANS1252W The server you are connected to does not support this function. Clicking OK...
    • The following errors are logged in the client dsmsched.log file: 08/16/2013 21:53:39 Querying server for next scheduled event. 08/16/2013 21:53:39 Node Name:NODE1 08/16/2013 21:53:39...
    • If you see "TCP/IP Invalid Host Name when you try to run the TSM GUI Client, this usually means that the name of the EZ-Backup server is not configured correctly in your TSM preferences. To...
    • User Experience When attempting to restore files on a Windows 7 system using the TSM GUI Client, you  find no files in the "My Documents" folder shown in the TSM GUI...
    • User Experience User is attempting to use the "Point-in-Time" restore feature of the TSM client (usually by clicking on the prominent "Point in Time" button in the Restore window of the...
    • User Experience Linux user starts TSM Java GUI client (dsmj) and sees either a blank window or a partially-completed window with little or no information displayed. How to Solve...
    • If you experience problems (as described below), use the Setup Wizard available in the TSM Backup Client. These procedures require full administrator privileges and may require a...
    • User Experience Attempts to start TSM Scheduler service fail, with following messages written to the TSM Scheduler Log: MM/DD/YYYY hh:mm:ss ANS0299E Scheduler cannot be started...
    • You probably came to this article because you clicked on a link like one of the following: How do I use the Windows Services control panel? What's the difference...